Location Designation: Remote

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

As a Family Medical Leave (FML) Manager, you will develop the knowledge and skills needed to conduct thorough investigations, make determinations regarding eligibility for our customers, provide ongoing leave administration, and communicate decisions and status updates. This is a fast-paced job where attention to detail counts. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of FML State Regulations, FMLA Regulations, customer contracts, New York Life and corporate compliance are critical for success.

Responsibilities:

• Make claim / customer eligibility determinations and manage on-going claims for an assigned caseload of Family Medical Leaves, through capturing medical information, applying appropriate provisions, following legal guidelines, and leveraging expert resources.
• Communicate with employees, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of Family Medical Leave benefits.
• Conduct an evaluation of all absences, including a review of all medical information, and determine whether to approve or deny
• Identify when additional information is required to make a decision on an absence request and gather the information
• Meet all service & performance metrics and expectations
• Adhere to all legal/compliance requirements.
• Maintain Leave and absence information in the system, including comprehensive activity notes, correspondence, and payments.

Qualifications:

• High School Diploma or equivalent required. BA degree preferred.
• Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions
• Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset
• Excellent planning, time management and organizational skills
• Prior FMLA or Disability Claims experience (preferred)
• Ability to manage multiple and changing priorities.
• Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously
• Customer Focus

Technology Requirements:

• Functioning broadband (cable/DSL) should meet the following minimum requirements 50mb download/20mb upload speed
• Ability to hardwire into internet connection

This position can be offered as a full-time work from home position for candidates with appropriate experience.

#LI-LS1

#LI-REMOTE

Salary range: $37,500-$57,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

This position is eligible for health and wellness benefits including but not limited to paid vacation, health care insurance and flexible spending accounts, 401K match, and tuition assistance/student loan repayment program.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 87973