Senior Manager, People and Operations Job at City Year
COVID-19 Notice
Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or
sincerely-held
religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.
- Individuals are considered fully vaccinated 14 days after the completion of their primary vaccination series.
Active City Year Corps or Staff members must login to Workday/cyresource to apply internally.
Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Work Location: Hybrid On-Site/Remote
Position Overview
The Senior Manager, People and Operations will help lead the day-to-day operations of the site, playing a critical role in ensuring staff and corps have the necessary tools and resources to drive student impact. This is the perfect position for a detail-oriented, culture-loving, people-centered, highly collaborative individual who is excited about building equitable operational policies and processes at a mission-driven organization that is partnering with AmeriCorps members, students, and schools to improve educational outcomes for youth in Miami.
Reporting to the Managing Director of People and Operations, you will be responsible for the day- to-day management of all-office related issues such as: technology, finance, and expense tracking (including processing of accounts payable and receivable), vendor relations, and facilities. This individual plays a key role in our site culture and staff experience through hiring, onboarding, and leading culture-building initiatives. Furthermore, they will lead with support on staff-based initiatives and sitewide events throughout the year.
Job Description
Site Operations and Office Management
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Lead office management protocols, documentation, and communication related, but not limited to: managing office space, office equipment, common area maintenance, staff contact information and records, email distribution lists, emergency preparedness, staff onboarding, and mandatory staff trainings.
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Maintain and improve operational processes and procedures to ensure the site runs smoothly and efficiently, including ensuring staff and corps are fully trained and comply with site and headquarters processes & procedures.
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Serve as a resource to staff and AmeriCorps members regarding office operations questions and needs and ensure overall site compliance with HQ operational policies and practices.
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Support all departments in supply and materials orders and tracking expenses.
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Maintain quality operations and inventory of office IT equipment (computers, printers, hotspot, etc.) and ensure that the office is well equipped with office supplies and materials.
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Manage relationships with building management staff and vendors.
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Support maintaining City Year’s content management system to ensure effective collaboration and information sharing.
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Lead special projects and change management initiatives including system and equipment upgrades.
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Manage City Year Miami's Microsoft Teams environment.
Budget and Finance Management
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Ensure staff understanding and compliance with City Year’s finance, expense, and travel policies, including ensuring all expense reports, purchase card processing, and invoices are accurate and on time.
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Oversee and manage the site’s travel budget, coordinate travel arrangements for staff and corps.
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Support site and People and Operations department in annual budgeting process and regular budget monitoring; Identify areas for cost savings as relevant.
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Lead on and/or support with contract negotiations as needed.
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Lead on all aspects of site budget and finance management.
Corps Member Operations
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Support with onboarding of AmeriCorps members through ensuring prompt and proper distribution of materials, supplies, and resources. Including but not limited to transportation passes and uniforms.
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Partner with Learning and Development Director to ensure Corps members complete required people and operation trainings.
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Support corps with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR related policies and questions as needed.
Talent Acquisition and Staff Experience
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Partner with hiring manager to develop and coordinate hiring process and applicant interviews for open positions. Duties may include conducting resume reviews and phone screenings, reviewing interview guides and sharing best practices, scheduling interviews, communicating with candidates, building staff competency as interviewers, etc.
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Coordinate new staff onboarding logistics to ensure all new staff have the necessary materials, information, and support to start strong. Duties may include reviewing I-9 documents, distributing office equipment, training new hires on office protocols and policies, assisting in orientation / onboarding of new hires, maintaining records, ensuring compliance with mandatory trainings, etc.
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Support staff with understanding and navigating City Year benefits and HR policies and resources; serve a liaison with City Year headquarters for Human Potential & People related policies and questions as needed.
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Design and lead staff culture-building initiatives and events, including celebrations and appreciations.
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Help lead the people working group.
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Works closely with MD of People and Operations on engagement strategies for staff and data driven decision making using Culture Amp - Culture Amp is the leading People & Culture Platform helping companies take action to improve employee engagement, retention and performance.
Organizational Initiatives
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Leads cross-site collaboration and support the Special Projects Manager in planning of Opening Day and Graduation, two site-wide events.
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Support and participate in other site and national events, including MLK Day, community events, annual Gala, retreats, trainings, etc.
Qualifications
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Strong attention to detail and proven organizational and project management skills; Able to manage multiple tasks, priorities, and stakeholders effectively in a changing and ambiguous environment with the ability to generate results and complete projects within deadlines.
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Written and oral communication skills, including the proven ability to teach others new processes.
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Creative problem-solving skills, with experience building equitable, human-centered processes and finding solutions to balance competing priorities.
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Business knowledge: Displays a depth of understanding of key business functions and processes and a passion to build business insight.
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Experience managing budgets and finance.
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Demonstrated commitment to supporting and coaching people, and building and enhancing protocols in strategic and people- centered ways.
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Capacity to work both collaboratively and independently.
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Track record of building authentic partnerships and relationships with community members, partners and organizations.
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Demonstrates a lived commitment to apply racial, gender and economic justice lenses in both personal and workplace contexts.
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Demonstrates a commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth.
Compensation and Benefits
Compensation commensurate with experience; the salary range for this position is $56,000 - $58,000. Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.
Benefits
Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.
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Employment at City Year is at-will.
City Year does not sponsor work authorization visas.
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