The Field Service Engineer position will be based in Detroit MI. This is a support position and is suitable for engineers desiring to advance in the solution level customer support area. This position requires deep customer engagement, with full understanding of the customer’s specific solution and use environment. Field Service Engineers work within the structure of NI Managed Service Agreements, wherein NI’s service level commits are significantly higher than standard NI business. Typical Managed Service Agreement customers will be manufacturers with whom NI has a very large installed base of advanced solutions.

Role Responsibilities

Customer Support

• Perform Proactive, Preventive and Corrective Maintenance at customer facility

• Tracking and driving large system customer escalations to resolution

• Report out to customers and internal management on issues and resolutions

• Provide first-responder technical support

• Provide feedback to Engineering and Quality regarding system enhancementsor issues

• Timely, accurate and thorough completion of service reports

Customer Management

• Proactive contact with customer line management and engineering to arrange work, identify issues, and support production

• Providing start-up assistance to ensure key customers’ successful application deployment

• Teaching custom training covering topics that are relevant to a customer’s

application

• Provide these services on-site (75+% Travel)

Performance Factors

• Flexibility and comfort with uncertainty as is normal in an emerging business area

• Interpersonal skills that enable successful cross-functional and customer interaction

• Possess strong work ethic and drive to succeed

• Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines

• Adheres to high standards of professional conduct

• Works effectively with customers

• Ability to work under pressure

• Organization - coordinates activities with others to achieve results and to influence without control

Minimum qualifications:

• Associates or Bachelor’s degree from an accredited institution in electronics
• Minimum of 3 years experience in a field service role or as a systems integrator, applications engineer, or test engineer
• Either broad technical knowledge of NI product line and platforms or broad technical knowledge of automated test (ATE) and/or distributed I/O applications
• Ability to effectively troubleshoot, identify, and solve application-specific system level problems
• Ability to integrate individual pieces together into a functioning system
• Understanding of technical practices in Test and Measurement instrumentation application
• Demonstrated success in customer support and/or field engineering
• Ability to communicate both orally and in writing in various circumstances; in English
• Flexibility and comfort with uncertainty as is normal in an emerging business area
• Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines

Preferred:

• Bachelor’s degree from an accredited institution in engineering, Electrical Engineering, Computer Engineering, or Computer Science

What we offer :

• Integration in a young, very dynamic, international team

• Attractive, professional career development

• Continuous training will be provided

• Competitive compensation
  

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We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

Please be advised that if President Biden's Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, is ultimately upheld after the legal process concludes, NI will comply with the Executive Order. Accordingly, if the Executive Order is upheld in its current form, NI will require all U.S. employees to be fully vaccinated against COVID-19 and present acceptable proof of vaccination upon hire as a condition of employment. NI will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, a two-week period must have passed after receiving the second dose in a 2-dose COVID-19 vaccine series or after receiving a single-dose in a single dose COVID-19 vaccine.