DESCRIPTION

Reporting to the Social Enterprise Director, the Operations Support Coordinator’s main responsibilities are to:

Provide coverage as needed at retail stores: This includes assisting with promotional sales, preparing for events, operating a point-of-sale system (POS), and supporting store operations.

Assist with Donation Center operations: This includes preparing sales and products for retail stores, allocating products for store promotions, maneuvering pallets of product, and assisting with large-scale event preparation.

Coordinate inventory and operations activities: This includes assisting with inventory management, identifying overstock, and recommending allocation to specific stores for promotional sales.

DUTIES AND RESPONSIBILITIES

The Operations Support Coordinator is a support position that will cover absences at multiple locations (retail stores and donation center) weekly.

RETAIL

• Provide coverage for absences, as needed, at multiple retail locations. (Garden Grove, Laguna Niguel, Costa Mesa, and Tustin)
• Operate a point-of-sale (POS) system to process customer transactions.
• Assist with sales, promotions, and special events at retail stores.
• Follow opening and closing duties for stores. Ensure proper keyholder responsibilities when doing so.
• Lead volunteers in general store tasks such as cleaning, stocking, and maintaining a welcoming, safe, and friendly environment.
• Price and stock merchandise.
• Allocate stock to proper store locations based on stock data and customer needs.
• Upsell and build connections with retail customers/resellers to determine pricing and sale channels.

DONATION CENTER

• Assist with promotion and sale preparations by creating product assortments based on directed needs.
• Assist with shipping and listing duties within an E-commerce operation.
• Rotate product as directed.
• Assist in preparation of large-scale events by allocating needed items and storing/managing them effectively.
• Adjust stock levels in tandem with store promotions, wholesalers, and events.
• Perform other duties as directed.

KEYS TO SUCCESS:

To excel in this role, you must possess the ability to collaborate, identify opportunities to support and grow our organization’s mission through customers, agency partners and the community. Go above and beyond to ensure that our customers and volunteers are provided the guidance and oversight they need to succeed, including;

Collaboration - Thorough attention to detail is required as you will collaborate with partner agencies to meet the needs of clients referred to Working Wardrobes client services both internally and externally and work well with all staff.

Diversity/Emotional Intelligence - This position must embrace diversity as he/she will be working with clients of different ages from many different backgrounds. This will require outstanding interpersonal skills as you adapt your approach to effectively communicate with clients, volunteers, and agency partners.

Communication - Outstanding communication skills (verbal, non-verbal, and written) are a necessity in all interactions with clients, staff, and volunteers

Multi-tasker - Superior multi-tasking capabilities with the ability to work well under pressure in a fast-paced, team-oriented environment

Fashion - An interest in professional fashion trends with the ability to communicate current workwear trends and expectation to volunteers

Flexibility – Be comfortable working at multiple locations with various staff members, be comfortable having your hub location changed based on staffing needs.

Sales – Successfully upsell to customers, encourage sales through interactions, relationships and stewardship, and aim to exceed sales revenue targets.

REQUIREMENTS:

Experience:

• Minimum three years of retail sales experience
• Manage and maintain inventory records and track/report store sales
• Computer and POS literacy and proficiency in Microsoft Word, Excel, and Outlook

Skills Set:

• Bilingual English/Spanish highly desirable
• Exceptional interpersonal (a drive for sales) and communication skills (both verbal and written)
• Excellent flexibility and teamwork
• Ability to coordinate and multi-task
• Proficient in managing and maintain inventory records and track/report store sales
• A team player approach and the ability to be effective in a fast-paced environment
• Professional demeanor and positive, upbeat “can do” attitude

PHYSICAL REQUIREMENTS

• Must be able to move and stock garment racks approximately five feet in height
• Able to push/pull/lift up to 50 lbs.
• Able to work weekends and holidays and plan schedules in advance with payroll considerations
• May occasionally be required to stoop, kneel, crouch, and climb ladders
• Ability to operate a motor vehicle
• Able to operate office equipment such as a computer, calculator, copy machine

BENEFITS:

In addition to a competitive salary, we offer a comprehensive benefits package that includes medical, dental and vision coverage for up to 80% on a base plan for the employee as well as generous paid holiday, sick, and vacation. Life insurance and additional supplemental benefits are also offered.

As an Equal Opportunity Employer, Working Wardrobes does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.