Responsible for delivering exceptional dining experiences. Takes orders, serves food and drinks, and answers questions about the menu as well as makes food suggestions. Collaborates with other restaurant staff to foster efficient service.

1. Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.

2. Retrieves and delivers food and beverage orders in a timely manner.

3. Replenishes beverages and ensures guest satisfaction throughout the meal service.

4. Serves alcoholic/non-alcoholic beverages in accordance with federal, state and local regulations.

5. Clears plates at the appropriate time.

6. Makes certain the serving station is well-stocked at all times.

7. Presents the check and responsible for all transactions including receiving payment and accurately counting back change.

8. Responds graciously to guest service issues and reports the situation to restaurant management.

9. Conducts oneself in a professional manner with the awareness that all actions and communications are within guests’ view.

10. Maintains a clean and organized section, service station and dining room.

11. Perform secondary responsibilities, such as clearing/cleaning tables, to aid other restaurant staff.

12. Complete opening, ongoing, and closing duties as assigned.

13. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

14. Regular and timely attendance are required for this position.

15. Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.

• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques.
• Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co-workers, and supervisors.
• Ability to maintain excellent attendance and punctuality.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS

Previous serving and/or customer service experience preferred.

Must pass a Federal/National criminal background check and credit check. Must have a valid Texas driver's license with an acceptable driving record as defined by City policy.

Must pass a pre-employment basic physical, drug screen, and functional assessment screening (Level 2).

WORKING CONDITIONS

While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job the employee is regularly required to perform light to medium work that involves walking or standing, use the computer keyboard and mouse, use hands to finger, handle, or feel, reach with hands and arms, talk and hear, stand, walk, and stoop, or crouch. This position requires occasionally lifting and/or moving up to 42 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This job requires the ability to work in an office environment where the noise level is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.

Regular Full-Time employees are scheduled to work at least 40 hours per week and are eligible for the City's benefit package, subject to the conditions and limitations of each program.
Regular Part-Time employees are scheduled to work at least 30-36 hours per week and are eligible for some City sponsored benefits subject to conditions and limitations of each program.

The City of Grapevine offers a generous and comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, life insurance. Please click HERE to view more information.


Part-Time employees are scheduled to work less than 20 hours per week and are not eligible for City sponsored benefits. However, all legally mandated benefits will be extended to any part-time employee.