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Restaurant Manager Job at Palette Tea Garden

Palette Tea Garden San Mateo, CA 94403

Palette Tea Garden in the Hillsdale Shopping Center is looking for a Restaurant Manager to lead all aspects of our business.

Restaurant managers is responsible for managing and maintaining a great service team that can provide high quality level of customer service to our guest

You will ensure an efficient restaurant operation, as well as maintain high morale, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in operation and administrative. We want you to know how to oversee our dining room, organize and direct customers flow and work with banquet request

Management experience is essential, as you’ll hire qualified team members, help train staffing, set work schedules, provide disciplinary action, comply with health and safety restaurant regulation, as well as other task that is needed to maintain good operation.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Strong leadership, motivational and people skills


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