About Us

As an owner and operator of family communities for generations, Roberts Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes. Roberts Communities & Resorts are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity and always a sense of belonging, and we place the same values on our team members. Find out more at www.robertscommunities.com and www.robertsresorts.com.

Job Summary

Work in a fast-paced working environment and keep that smile on your face as we meet and greet new guests, new residents and residents who have lived in the Resort for years. Able to de-escalate upset residents when needed and to just enjoy the Resort life along with our residents and able to help them through their daily needs and concerns. Should be able to talk with guests over the phone and help them realize what a fabulous place Gold Canyon is to visit, stay for a while or a great place to move to.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Adheres to all Roberts Resorts policies, rules, and regulations in the execution of the job;
• Greet & establish a rapport with guests, residents, prospective residents, and vendors
• Answer calls efficiently for reservations and customer/resident requests
• Answers questions in our website online chat
• Report resort comments, suggestions, and complaints to the Resort Manager
• Efficiently check guests in and out, handling reservations and walk-in guests
• Collect rents, deposits, and payments for other services in Rent Manager and Campspot
• Make collection calls for site rental payments as directed
• Send emails to residents / potential guests as needed
• Maintain and complete resort files, reports, and records
• Upload resident files and resident/guest communications to Rent Manager?
• Prepare and distribute resort communications such as newsletters, rule reminders, violations, etc.
• Ensure office supplies are sufficiently stocked and prepare orders as needed
• Sort mail and packages and distribute to administration
• Secure documents for leases
• Input meter readings?
• Contact maintenance when needed for guests with any potential problems?
• Performs other related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
• Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Oral & written communication skills
• Organization, Reading skills & time management
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear
• Lifting Requirements: Up to 10 lbs.
• Environmental Conditions: Temperature changes, busy fast paced office

Company Benefits

• Medical, Dental, and Vision
• Voluntary STD, LTD, and Life
• Voluntary Accidental and Critical Illness
• PTO and 10 Paid Holidays
• 401(k)

Equal Employment Opportunity

Equal Employment Opportunity has been and will continue to be a fundamental principle at Roberts Communities & Resorts, where employment is based upon qualifications without discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, and disability as defined by the Americans with Disabilities Act, or any other protected characteristics as established by law. At Roberts Communities & Resorts, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.