'; } ?>
www.bankofmontserrat.ms

Remote Network Customer Service Support 1 Job at Coventry WCS

Coventry WCS Remote

Job Information

  • Date Posted
    2025-10-10
  • Location
    Remote
  • Job Title
    Remote Network Customer Service Support 1
  • Gender
    Both
Company Overview:
The Enlyte Family of Businesses
Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Job Description:
  • Supports all programs and projects related to Workers Compensation and Auto customer service.
  • Reviews bill pricing disputes.
  • Verifies provider demographic data.
  • Completes provider outreach/education.
  • Maintains communication with providers and clients regarding the status of their inquiries.
  • Works with internal and external networks departments to resolve issues.
  • Promptly responds to inquiries from internal and external customers.
  • Works closely with the client/account management maintaining open lines of communication and ensuring a beneficial relationship between Coventry and the client.
  • Reviews client workflow documentation and seeks to optimize department workflows (lean out the process).
  • Participates in daily/weekly/monthly collaboration meetings with leadership and peers.
  • Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
  • Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
  • Tasks involve a degree of forward planning and anticipation of needs/issues.
  • Position requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to clearly and concisely explain the resolution to a complex issue
Qualifications:
  • High School Diploma or Equivalent
  • 1 year of customer service experience
  • Experience in a fast-paced, production environment.
  • Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
  • Strong written and verbal communication skills required
  • Effective keyboard skills; able to navigate within a computer/systems-dependent environment without assistance
  • Microsoft Office: Word, PowerPoint. and Excel, strong Outlook skills required.
  • Preferred background with coding and/or CPC (Certified Professional Coder) certification
Benefits: We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-MC1 #LI-REMOTE #COV



Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Top Jobs

Related Jobs