Seeking a top performer, with excellent phone manner and a knack for customer service!

If that sounds familiar, we want you! We are a growing law firm in need of a dynamic Director of Enrollment and Client Intake Coordinator Apprentice.

Generally, along with the other Marquardt Law Firm team members, your job is to:

· Maintain a positive, service focused, and effective relationship with the firm’s prospective clients and clients;

· Maintain a positive, service focused, and effective relationship with the other members of the Marquardt Law Firm team;

· Maintain a positive relationship with the other tenants of Heubner Gardens Business Park;

· Perform clerical and administrative duties such as:

· Making coffee;

· Picking up trash;

· Helping ensure your workspace and the office in general clean and presentable;

· Filing;

· Typing letters;

· Typing memos;

· Typing reports;

· Copying Documents;

· Answering phones;

· Screening and transferring calls;

· Arranging and scheduling meetings;

· Anticipating case problems and providing solutions;

· Utilizing the firm’s management system by ensuring all information is entered and each client’s information is current;

· Maximizing revenue by ensuring expenses are correctly entered each day; and

· Perform all other duties as assigned.

Specifically, as Director of Enrollment and Client Intake Coordinator, your job is to:

· VFP/STAT – Initial Consultations Scheduled (total from all sources)

· Manage Lead Sources

· Contact and assign leads;

· IC Sheet;

· IC Folder;

· IC confirmation calls

· Send and Obtain Completed Questionnaires;

· Conflict Checks;

· Customer Relationship Management;

· Collect retainers;

· Fee agreements

· Terms of engagement

· Identify opportunities for cross sales and communicate that opportunity to prospects by informing them that you are going to recommend they discuss the issue with the attorney;

· Schedule receptionist to mail annual meeting next year (recall);

· Monitor letter campaigns;

· Zoom;

· Denial and Your Decision Letters;

· Coordinate with prospective clients and other parties in order to schedule appointments, hearings, depositions, conferences, calls and other meetings;

· Pending the obtaining of appropriate training and certification, performing in office and mobile notary services;

· Correspond with the members of the Marquardt Law Firm team via case management, Email, text, fax and/or phone; and

· All other duties as assigned.

Skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Antonio, TX 78230: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person

Please Note :
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