Regional Operations Lead (Jackson Hole, WY) Job at Pacific CCI Inc
As a Team Lead, you are most responsible for customer success. Solving problems and clearly communicating to customers and your team are critical. Ensuring your team has everything they need and building a culture of trust and transparency will help you drive success in this role.
RESPONSIBILITIES:
Owned Areas: Customer Relationship, Recruiting, Team Culture, Quality Control, Employee Issues
- Build relationships with hotel Directors, understand their needs
- Communicate transparently with customer and employees to solve problems and deliver desired results
- Think about culture, how to: drive better results, incentivize performance, show the customer we are better
- Grow existing accounts, bid on projects, vertically integrate with customer
- Optimize accounts so they have little waste, but are equally unstressed
- Lead property level calls and regional update calls
- Payroll & HR updates are updated in the system
- Be available for your team, they should be confident that you support them
- When faced with challenges, think through solutions and then involve you manager in the recommended solution
REQUIREMENTS:
- Experience managing teams.
- Clear communicator with good writing skills.
- Ability to travel with short notice.
- Basic knowledge of cleaning and maintenance services.
- Significant walking or other means of mobility.
- Ability to work in a standing position for long periods of time (up to 8 hours).
- Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
- Bi-lingual (English and Spanish).
- Coachable.
- Attention to detail & passion for providing excellence.
- Independent performer that understands the culture is more important than any single team member.
- Ability to prioritize and handle multiple tasks.
- Clean and well-groomed appearance.
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