GENERAL SUMMARY:
Provides strong customer service and welcomes guests to the Ingham County Medical Care Facility. Performs general support tasks for the admissions’ office and business office such as typing, record keeping, and maintaining a high customer service program.

DUTIES AND RESPONSIBILITIES

• Interacts in a tactful diplomatic and humanistic manner with residents, families, visitors, and coworkers to provide a safe, efficient, and therapeutically caring environment which ensures the self-respect, personal dignity, rights, and physical safety of each resident and facility guest.
• Maintains and orders supplies for the unit and residents.
• Performs a variety of related support tasks such as preparing reports, maintaining manuals, making copies, sorting resident mail, filing medical records and others.
• Serves as receptionist for assigned unit(s), including responding to family and resident inquiries or requests for assistance under the Health Insurance Portability and Accountability Act (HIPAA) requirements.
• Provides COVID communication updates to staff and community as directed by the COVID-19 Response Team.
• Protects privacy and maintains confidentiality of all company procedures, results, and information about employees, participants, clients, and families.
• Schedules patients for beauty shop services.
• Effectively addresses and resolves resident/customer concerns and/or complaints.
• Welcomes visitors and leads them to the proper location.
• Other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS (KNOWLEDGE, EDUCATION, SKILLS, AND TRAINING REQUIREMENTS):

• High School Diploma or equivalent.
• At least one (1) year of medical clerical experience preferred.
• Knowledge of medical terminology.
• Effective written and verbal communication skills.
• Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively.
• Strong critical thinking, decision-making, delegation, and leadership skills.
• Time management and organizational skills.

PHYSICAL REQUIREMENTS

• Able to lift up to seventy-five (75) pounds.
• Ability to transfer residents weighing up to three hundred (300) pounds or more.
• Push/pull wheeled carts and chairs weighing up to three hundred (300) pounds or more.
• Repeating motions that may include the wrists, hands and/or fingers.
• Able to bend, stoop, reach and be capable of normal rotation, standing and walking for an 8–10-hour shift.
• Use a computer keyboard, monitor, mouse, and calculator. Fax machines, printers, and other office equipment.

WORKING CONDITION:

• Potential for exposure to bloodborne pathogens and other infectious diseases.
• Potential exposure to hazardous chemicals and materials.
• Unpredictable mealtimes: breaks are scheduled around resident care needs.

Dobie Road – Ingham County Medical Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
Everyone is required to wear proper PFE, have their vaccinations and/or submit an exception form, if needed.

Ability to commute/relocate:

• Okemos, MI 48864: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• medical clerical: 1 year (Required)

Work Location: One location

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