Our Company Culture: We recognize the importance of investing in our most valuable asset that strengthens the very foundation of West Coast Dental, our employees. In line with this objective, we understand that providing excellent service to our employees facilitates professional and personal growth that will enable them to live our company principle - To Welcome, Communicate and Deliver unparalleled customer service for all.

• Greet and check-in/out patients with a friendly and warm smile
• Assist patients with scheduling and treatment
• Check-in and check-out patients; thank the patient for their visit.
• Assist patients with required paperwork for dental services and financial responsibilities
• Keep the reception area neat and clean
• Maintain a clean back office and restroom throughout the day
• Prepare charts for new and current patients; update patient information
• Prepare care slips for patient routing
• Pull charts and confirm next day appointments
• Obtain patient insurance information and verify insurance benefits eligibility
• Schedule and confirm patient appointments
• Answer telephones and route to the appropriate department
• Collect payments, post payments in the West Coast Dental system, and print receipts
• File and maintain hardcopy and computerized patient charts/records
• Handle recall and no-show follow-up
• Attend and participate in staff meetings and team huddles
• Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, WC, Dental Board, HIPPA, ADA, FEHA, DOL, HR policies and practices)

• Assist with additional Front Offices duties as needed.
• Handle recall and no-show follow-up
• Attend and participate in staff meetings and team huddles
• Other duties as assigned by the office manager, regional manager, and/or dentists

• High School Diploma or equivalent (GED) required
• Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
• Prior front office experience in the medical/dental industry preferred
• Proficient with PC and outlook
• Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)
• Comprehensive knowledge of fee schedules
• Strong written and verbal communication skills
• Strong interpersonal and relationship skills
• Ability to maintain outgoing, friendly attitude with patients and coworker
• Ability to work in a fast paced environment and able to multitask
• Ability to work with minimal supervision