PRACTICE OVERVIEW
Radiology Partners is the largest and fastest growing on-site radiology practice in the US. We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients. With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners. We serve our clients with an operational focus, and, above all, a commitment to quality patient care. Our mission is To Transform Radiology.

POSITION SUMMARY
RadPartners IT Team is seeking a motivated, high performing Support Analyst. The incumbent will provide IT support to end users who utilize RadPartners IT systems in the practice of providing and supporting radiology services. IT supports responsibilities includes trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.

POSITION DUTIES AND RESPONSIBILITIES

• Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs, Radiologist workstations and mobile devices
• Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also be responsible for documenting and communicating processes to IT to ensure consistent user experience
• Responsible for documenting and organizing “how to’s” for RSCs and other members of Tier II to for on-call support
• Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution
• Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established
• Utilizing the ticketing system to document solutions and ensure proper communication of resolution to the customer
• Answer and resolve inbound technical and end user calls
• Troubleshooting end-user IT issues involving desktop PCs, Clinical Applications and other hardware devices.
• Able to wear many hats - in addition to primary job responsibilities, we may be cleaning out the IT storage room one day, assisting in updating workstation hardware / software the next and working side by side with our physicians and support staff to learn new software and troubleshoot daily issues
• Able and interested in working a flexible schedule. We can work in the office, at our customer sites and from home.
• Ability to work collaboratively with external Hospital clients, Radiologists and support staff.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bachelor degree in Computer Science, Information Technology, Radiologic technology or equivalent experience
• Knowledge of technology and a basic understanding of supported products - covers installation, configuration, and troubleshooting of products provided those products meet pre-defined standards
• Knowledge of PACS systems and radiology workflows
• Experience with voice dictation systems like PowerScribe
• Critical thinking skills and creative problem solving
• Prior experience in Healthcare IT
• Knowledge of Radiology Flow
• Provides after-hours support as required

Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.

Based on current government regulations, COVID-19 vaccine may be mandated, offering medical or religious exemptions upon request. All applicable COVID-19 mandates will be identified and discussed during the interview process.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Healthcare: 1 year (Preferred)

Work Location: One location

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