Quality Improvement Specialist Job at Heartshare Human Services Of New York
The Quality Improvement Specialist will work as part of a quality improvement team to ensure that HeartShare Human Services provides exceptional services to individuals, children and families. The role will involve working with the Assistant Director for Compliance and Quality Improvement and the QI Coordinator to identify priority areas and build a responsive and effective system of quality improvement. This position is ideal for a recent graduate or someone looking to build experience in data analysis or social services. Responsibilities will include:
- Gathering and analyzing qualitative and quantitative data through case record reviews, interviews with program staff, and building and analyzing spreadsheets.
- Synthesizing qualitative and quantitative findings into clear and actionable reports.
- Communicating findings to program staff through continuous quality improvement practices such as trainings and presentations.
- Identifying best practices in quality assurance, quality improvement and program evaluation through literature reviews.
- Administrative and clerical duties including assistance with large scale surveys, data entry, tracking ongoing projects, and coordinating fieldwork.
- Assistance with special projects as needed.
- Bachelor’s degree in social science, public policy, psychology or related field
- Experience applying quantitative and qualitative research methods
- Comfort with managing large data sets
- Intermediate working knowledge of Microsoft Excel, Word and PowerPoint
- Self-motivated, organized, and detail-oriented
- Excellent communication and interpersonal skills
- Strong analytical, problem-solving and critical thinking skills
- Interest in human services, particularly foster care and behavioral health
- Ability to travel to program sites within Brooklyn and Queens (up to 15% of the year)
- At least 1 year of relevant work/internship experience
Preferred:
- Master’s Degree in a related field
- Experience or familiarity working with the NYC foster care system, developmental disabilities services, and/or behavioral health services
- Valid Driver’s License in New York State
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