WORKING AT GOODWILL IS WORKING WITH A PURPOSE!

Are you seeking to make a difference helping those in need by providing excellent participant and program service support?

BE A GOODWILL DIFFERENCE MAKER!

Goodwill of Central Illinois invites qualified interested persons to apply for an integral support services career opportunity. We are seeking a Full Time Program Support Specialist to assist the growing number of Employment Services team members and programs we offer to job seekers in central Illinois.

If you have experience entering accurate and timely data and a strong customer service background, we invite you to Apply Today! Experience assisting with client recruitment and activity scheduling, client follow-up, and event recruitment and follow-up to assist job seekers in removing barriers and improving their skills to achieve the employment they desire is definitely a plus. Please visit our website www.goodwillpeo.org. and click on the Careers Page to apply!

What will the job look like?

Working under the supervision of the Employment Program Manager, the Employment Program Support Specialist is responsible for entering accurate and timely client data, conducting assigned follow-up activities and helping provide client assistance needs. This position is responsible for providing designated employment program support services, including assisting with client recruitment and activity scheduling, client follow-up, and event recruitment and follow-up to assist job seekers in removing barriers and improving their skills to achieve the employment they desire. The Employment Support Specialist will assist and support the Case Managers in meeting program outcomes and goals by helping ensure our clients receive the resources and training they need to meet their individual employment goals.

What are the essential responsibilities?

• Support program staff in assigned Outreach/Recruitment initiatives by assisting in client recruitment and registration for program events, activities, job training, and workshops.
• Maintain frequent communication with program participants regarding job search progress, and assist program participants with job search efforts, as needed.
• Assist with program participant intake process and completion of skills and desired work assessments, and development of an individual Employment Plan (IEP) for assigned program participant
• Provide assistance at events and trainings, such as registering clients at events, assisting in digital skills trainings, and other assistance as needed.
• Conduct follow-up calls and surveys with program participants after activities and trainings, and conduct retention calls for employed participants to identify job status and identify any needs and assistance
• Maintain accurate participant files; record data in Goodwill tracking systems.
• Assist with compiling, submitting and maintaining employment reporting for all Goodwill program services. Helps ensure that grant client data reporting is timely, accurate and operating within the constraints of the grant financial budget guidelines.
• Responsible for inventory control of client assistance stock.
• Work closely with all Program Services staff to continually seek ways to share resources and services for the overall benefit of the population we serve.
• Ensure the safety of participants, staff and others by following all organizational and programmatic policies and procedures.
• Perform all other related duties as assigned.