Out of Chaos we will find order! As organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a simpler place to understand, manage and traverse. Driven and developed by our community of 150+ passionate people united by one overall mission... to Architect our Clients Digital Future. We do this with a company culture that is client-centric to its core, and ruthlessly focused on delivering technology innovation that will accelerate our customers success. We are working to build this centre of excellence by building an amazing place to work, learn and develop for our people.

As a member of the Orbus Professional Services Team, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager NAM, you will be ideally located in the US (see states below) with a dynamic, global and supportive team.

Core Responsibilities:

• Provide support, and guidance to our customers during their onboarding phase - to help them get value out of our product and solution offerings fast. During this phase work closely with Orbuss onboarding team and customer project teams to manage and deliver successful implementations of Orbus products, whilst becoming a trusted advisor to decision-makers throughout the engagement.
• Understand customers use cases and gather customer requirements by asking the right questions. Use your own initiative to evaluate requirements, to design and advice customers how to make best use of services and solutions, in a way that will best enable them to achieve their objectives.
• Configure and optimize Orbus product and solutions in line with customer requirements. Test, and hand over functional documentation for solution configurations that satisfy generic and customer specific requirements.
• Run training courses and build custom training material tailored to customer usage. This includes to evaluate training delivery methods and support blended learning approaches to facilitate knowledge transfer.
• As SME, mentor customers through their Enterprise Architecture journey and other architecture initiatives, using your extensive EA expertise across a number of different corporations and government utilities.
• Workshops and consultancy meetings with customers to advice and support them throughout the full lifecycle. Apply Orbus best practices to continue foster adoption of implemented solutions and work closely together with Customer Success Managers and Account Managers to ensure customer satisfaction and retention.
• Deliver engaging, informative presentations and demonstrations of Orbus products and solutions and an ability to communicate the Orbus offerings to CTOs and CIOs in the target audience.
• Work with internal specialists, and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets.
• Advocate for customer needs in order to overcome adoption blockers and provide internal feedback how Orbus can better serve our customers. Interact with Product Development Team to drive product enhancements based on your field experience.

Essential:

• Masters Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent
• Fluent in English
• Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team
• Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements
• Attention to detail and ability to absorb technical information and communicate this clearly to varied audience.
• Up to 50% travel as part of onsite consulting engagements.

Desirable:

• Experience in a professional service consultant role desirable
• Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms
• Experience of Consultancy, preferably experience of Consultancy within a software driven environment.
• Excellent inter-personal skills, the ability to influence others and identify key information.
• Be willing to take initiative in problem identification and solution provision.
• Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey.

Whats in it for you!

• A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
• Competitive salary and benefits (in line with experience)
• Individual performance bonus
• Hybrid working model, 2/3 days in our New York Offices and at home
• Fully remote work if located in AZ, FL, KS, NV, NJ, NC, TX, UT, VA, WA, WI, MD, CO
• Curious, open culture, with teams collaborating across geographies

Living our Values at Orbus
Be Extraordinary: Be the best version of yourself, grow, flourish and be better everyday.
Own It: We lead from the front! We are empowered to take initiative and are given the freedom to do our best work. We're allowed to make mistakes as long as we learn and grow. Taking ownership shows others that they can trust us to do the right thing.
Better Together: We are One Team! We work best when we are bringing colleagues on our journeys' together and celebrating as a team. We are never afraid to rely on the strengths of others and we trust in their decisions.
Cut Through The Chaos: We make things happen. We start with "why" and dont stop until we've achieved a meaningful outcome. We push through the noise to find the best solution for everyone.

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Find your place at Orbus*_ - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of_ our people to bring their whole selves to work every day._
Recruitment Companies_ - Thank you for your interest in our roles we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs._
Offers of employment will be dependent on satisfactory references and a DBS check

Any information you supply as a part of the application process will be handled and stored in relation to this application only. Your information will be accessible to Orbus Software People team as well as relevant hiring managers and our recruitment service providers.
If your application is successful, any relevant information you have provided will be added to your personnel file and will be used to administer and manage your employment with us, including for payroll purposes. If you are unsuccessful in the application process, your details and documents will be stored by Orbus Software for 6 months, after which they will be destroyed. You can access, update, or correct the personal information we hold about you at any time

Job Type: Full-time

Salary: $90,000.00 - $105,000.00 per year

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