Product Consultant Job at One Inc Software Corporation
Position Title: Product Consultant
Department: Product
Reports To: VP of Product Operations
Job Type: Full-time, Salary
FLSA Status: Exempt
Overview: One Inc is looking for a Product Consultant to research and resolve complex client issues.
As part of our Product team, you will be the go-to resource for our internal teams with questions about the One Inc product. You will partner collaboratively with stakeholders across our servicing teams to find options to achieve client outcomes within current-day product capabilities. You will also serve as an advisor to the Product team and write up proposals of problems to solve next, based on data and potential market opportunities.
Internally, you will act as connective tissue across the entire organization. You will be responsible for injecting deep product knowledge across all teams and unifying solution approaches across servicing teams in-line with product best practices. In addition to deeply understanding customer needs—at the technical product feature level—you will have your finger on the pulse of the payments industry and insurance industry trends.
Key Responsibilities:
- Assist internal stakeholders with research and resolution of client requests outside typical product use cases.
- Provide consulting expertise and guide internal teams on the functions of our products.
- Root cause and troubleshoot the most complex issues, with an eye toward short term and long term options.
- Join client calls when needed to add clarity to escalated issues.
- Work as an advisor to the Professional Services team and propose solutions in-line with product practices.
- Write up proposed solutions equally well to a business or technical stakeholder audience, to be embedded in technical specifications, SOW’s, or product initiatives.
- Work as an advisor to the commercialization team to deepen materials upon rollout of new features.
- Partner with Marketing, Sales and Success to present product roadmap to prospects and current clients.
Skills & Abilities:
- Strong written and verbal communication skills.
- Strong project management skills.
- Ability to ask compelling/leading questions, uncover common customer themes, and lead technical and project planning.
- Experience in advancing potential customer challenges before they become full-blown issues and coordinating mitigation.
Education & Experience:
- Preferred candidates will have experience in policy, billing, and claims systems within property & casualty insurance.
- Experience with digital payments a plus.
- Bachelor's Degree in Business, Computer Science, Engineering, or another related discipline, or relevant experience.
- 8+ years of enterprise software experience in customer-facing roles.
- Experience and understanding of the SDLC and interfacing with DevOps or IT teams.
- English fluency at native level.
- Willingness to travel up to 10% of the time to customer and other locations in the United States.
Desired Traits:
- Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Proactive Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Standard indoor office setting; exposure to computer screens.
Physical:
Requires repetitive motion. Substantial movements/motions of the wrist and hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner, and other tools as needed.
Vision:
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:
Ability to hear in the normal audio range with or without corrections.
Company Profile: One Inc provides insurance companies with a digital payments platform designed to increase retention, decrease admin expenses, and mitigate data security risk – while simplifying compliance. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premium and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Skills & Abilities:
- Strong written and verbal communication skills.
- Strong project management skills.
- Ability to ask compelling/leading questions, uncover common customer themes, and lead technical and project planning.
- Experience in advancing potential customer challenges before they become full-blown issues and coordinating mitigation.
Education & Experience:
- Preferred candidates will have experience in policy, billing, and claims systems within property & casualty insurance.
- Experience with digital payments a plus.
- Bachelor's Degree in Business, Computer Science, Engineering, or another related discipline, or relevant experience.
- 8+ years of enterprise software experience in customer-facing roles.
- Experience and understanding of the SDLC and interfacing with DevOps or IT teams.
- English fluency at native level.
- Willingness to travel up to 10% of the time to customer and other locations in the United States.
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