Processing Assistant III - Customer Service Job at Caldwell County Government
CUSTOMER SERVICE / PROCESSING ASSISTANT III
SOCIAL SERVICES
SALARY $25,103.86 - $38,910.98
Caldwell County Department of Social Services envisions a community where every person feels included, supported, and valued and every action we take intentionally contributes to the ongoing improvement and strengthening of our community. We strive to create a positive impact and are committed to ensuring the safety and improving the welfare of every citizen we serve.
If you are committed to supporting our mission and want to be a part of our dynamic workforce driven by teamwork and support to improve the lives of every person we encounter, we would love for you to come join our team!
Caldwell County offers competitive salary along with a benefit package that can be tailored to suit your family’s needs.
GENERAL STATEMENT OF DUTIES
The Customer Service team exists as the face and the voice of the agency. This position must provide services for all units of the Department of Social Services. To provide help and information for all clients who enter the building or call the switchboard. The work load at times can be very heavy and each customer service employee must understand the workings of each unit to be able to support each other so that the work flows smoothly. This support includes basic knowledge of all programs offered, and the duties of receptionist and switchboard.
The main purpose of the customer service assistant is to find innovated ways to direct clients to the correct program, receive important information for staff, distribute information left for clients by their workers, set up appointments and classes for clients, while informing staff of the needs of the client.
EXAMPLES OF DUTIES PERFORMED
This position is in constant contact with the public. This position has knowledge of basic requirements of each program. The customer service assistant must determine client’s needs and for which program(s) they should apply for, and then offer these opportunities to the client. They must then contact the appropriate person for the client to see. This position is also responsible for all information dropped off and received at the front desk, forwarding phone messages, looking up information for staff and pulling and filing files.
This position is responsible to keep logs and enter the information into the computer on each visit, drop-off, mail in, and telephone call.
RECRUITMENT STANDARDS
Knowledge, Skills and Abilities
The ability to perform a variety of functions independently. The ability to organize work schedule and to see that all deadlines and timelines are met. Knowledge of programs offered by Social Services and from the community in general. The ability to work well with others.
Applicant also needs to have the ability to lift 50 pounds.
MINIMUM EDUCATION AND EXPERIENCE
Graduation from High School.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.