Sacred Circle Healthcare is seeking a full-time, Practice Manager - Optical, in Salt Lake City, Utah.

As an entity of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Job Summary

• Overview: An Optical Practice Manager is a highly engaged leader that motivates a high performing team to create a friendly and professional patient and staff environment, while maintaining and meeting all goals and commitments. The manager displays outstanding knowledge of optics and possesses the ability to help people obtain their best vision while suggesting styles based on their preference and current trends.
• Reports to: Operations Officer
• Department: Optometry
• Business Unit: Operations
• Patient Care: Yes
• Worker Status: Full-time/Salary
• Benefits Eligible: Yes
• Work Schedule: To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required as needed.
• Location: Salt Lake City, Utah
• Supervisory responsibilities: Yes

The successful candidate:

• Plans, develops, organizes, implements, and directs the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Works and oversees the Optometrist to ensure the highest standard of patient care and workflow efficiency.
• Approves optometrists PTO and schedule blocks.
• Targets, sets, monitors, and drives the business forward.
• Identifies strategy for practice growth and executes plans to achieve practice, productivity, and budgeted goals.
• Monitors all aspects of practice operations, provides on the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Ensures overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Works on special projects and perform other related duties as assigned or requested.

Minimum Requirements:

• EDUCATION: An associate or bachelor’s degree in business, optometry, or a related field.
• EXPERIENCE: Minimum of two (2) years of optical management or industry-related experience.

• EXPERIENCE: Two (2) or more years in the optometry field. Two (2) or more years of leadership experience.
• CERTIFICATION/LICENSE: Active status as Certified Ophthalmic Assistant or greater level of certification preferred. Or Certification by American Board of Opticianry.

Knowledge, Skills, and Abilities

• Knowledge of ambulatory care operations.
• Knowledge of optical business practices and operations.
• Knowledge of business and management principles.
• Skills in customer and personal service.
• Skills in judgement and decision making.
• Skills in problem solving and critical thinking.
• Strong written, oral and communication skills.
• Strong interpersonal and listening skills.
• Ability to facilitate, train, coach, and develop excellent patient centric staff.
• Ability to be friendly, confident, and organized.
• Ability to be self-motivated.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor, and team relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Ability to work independently and set priorities under minimal supervision.

Additional Information – Join us as we are Redefining Compassionate Healthcare, together!

As group of 4 healthcare clinics, diversity drives our identity. We are proud of our Native American heritage. Whether you are seeking your first job, transitioning back into the workforce, looking to start your career, or grow an existing one, Sacred Circle Healthcare walks with you. We need you for what you can do. We strive for a mix of benefits to help you combine great work with a great life.

• Competitive pay
• Healthcare coverage for you and your family
• Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees)
• Retirement matching to invest in your future
• Colleagues that are unparalleled
• A culture that is second to none