Responds to non-sworn, low priority calls from the community and performs technical customer service duties for the public in need of assistance with reporting law enforcement complaints and issues to the Las Cruces Police Department (LCPD).

• Responds to callers on the phone, facsimile, email or in person and determines nature of the complaint or need for service and proper response for LCPD; explains LCPD procedures, and answers questions about laws, rules, regulations and legal actions;
• Interviews persons reporting criminal complaints, ascertains specific details of events, and generates incident report according to LCPD policies; assigns case numbers makes a determination on the nature of compliant or issue and may refer to internal police departments such as victim's assistance, criminal investigation, traffic, etc. as necessary.
• Refers the more complex or critical matters to supervisor for resolution or submits reports, recommendations, and supporting documentation, evidence and property; provides guidance and assistance to visitors and crime victims on preventive measures and community resources available.
• Provides information and assistance to visitors and others having business with the LCPD; responds to requests for information within the scope of authority; assists the public with forms and other documents.
• May receive and safeguard evidence/property; generates appropriate documentation to ensure chain of custody and submits for secure storage.
• Performs clerical and administrative duties in accordance with LCPD procedures and City policy, including data entry, record keeping, preparing and processing various documents, and maintaining files; receives, verifies, categorizes and enters data into the computer tracking systems; prepares and processes reports; reviews documents and data for compliance and accuracy.
• May provide training to new employees or officers assigned to the position.

Equivalent to a high school diploma and one (1) year experience of public contact in a law enforcement or criminal justice agency. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Must demonstrate accurate typing & word processing skills. Must pass a thorough background investigation.

Knowledge of: LCPD policies and procedures; basic state and Federal criminal and civil statutes and municipal codes; interviewing techniques and methods, including extracting information from people who are reluctant to cooperate; methods of securing, handling and preserving evidence and property; principles of record keeping and records management; techniques for dealing with the public, in person and over the telephone; City computer applications involving word processing, data entry and standard report generation; City policies and procedures; basic business English, spelling and grammar; office practices and procedures.

Skills in: Dealing tactfully and courteously with individuals in stressful situations; entering information into a computer system with speed and accuracy; effective verbal and written communication.

Ability to: Explain LCPD programs, policies and procedures; Assess and prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective working relations with co-workers and the general public; maintain confidentiality of information.