Patient Service Coordinator - Patient Services Administration - Rotating Shift Position Job at NewYork-Presbyterian Hospital
Location
Brooklyn, New YorkShift:
Rotating (United States of America)Description:
Join the team at NewYork-Presbyterian Brooklyn Methodist Hospital, a 591-bed hospital affiliated with Weill Cornell Medical College, where we are dedicated to providing the highest quality, most compassionate care to patients. The vibrant, family and community culture offers you the opportunity to collaborate with colleagues across all areas of the Hospital, and work with a team of engaged individuals all focused on improving patient care. Find out how you can Make It Possible:
Serves as liaison between patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns. Provide an administrative resource to staff, patients, and families. In this role, he/she will be responsible to receive patient comments and concerns (i.e. problems, compliments, questions or grievances), whether transmitted directly or via other staff or departments. The Patient Services Coordinator will respond to all comments and concerns through one of the following means: Immediate answer to question or resolution of simple problems; Transmission to other staff or departments capable of providing a resolution; Working with other departments or staff to jointly resolve complex problems.
This is a full time rotating shift position, including coverage on all shifts, weekends and holidays as needed, located at NYP/Brooklyn Methodist Hospital.
Preferred Criteria:
- Five years of related experience.
- Knowledge of a second language (Spanish, Cantonese, Mandarin or Russian).
Required Criteria:
- Bachelor’s Degree
- NYS Notary Public license obtained within six months of employment
- Speaks, reads, and writes English to the extent required by the position.
- Basic computer literacy
- Excellent communication and interpersonal skills to effectively collaborate and resolve patients' issues.
- Problem solving/probing question skills
- Attention to quality, detail oriented
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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- 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
- 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
- 2020 "America's Best Employers in New York State" - Forbes
- 2020 "Working Mother 100 Best Companies" - Working Mother
- 2020 "Best Companies for Multicultural Women" - Working Mother
- 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
- Discover why at: nyp.org/careers
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$63,500-$86,000/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
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