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Patient Experience Representative (Psychiatry) Job at Boston Childrens Hospital

Boston Childrens Hospital Brookline, MA 02445

Job Information

  • Date Posted
    2025-08-26
  • Location
    Brookline, MA 02445
  • Job Title
    Patient Experience Representative (Psychiatry)
  • Gender
    Both
Job Summary
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
Psychiatry
Location: 2 Brookline Place
Schedule: Mon, Tue, Thu, Fri: 8:30AM-5:00PM and Wed: 10:30AM-7:00PM

This Patient Experience Representative will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations.
    • Collaborating with referring providers and practices.
    • Scheduling patients and supports the patient encounter.
  • Check In/Check Out:
    • Greeting and directing patients, families and visitors.
    • Monitoring daily schedule and coordinates flow with clinicians/supervisor.
    • Facilitating and directing communication with Financial Counseling.
  • Administrative:
    • Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services.
    • Provides routine clerical support as needed.
  • Process Improvement:
    • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.
    • Assisting in implementing change in internal systems and procedures.
To qualify, you must have:
  • A high school level of educational development. Bachelor's degree, preferred.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.
  • The desire to join our energetic, hard-working team of support staff.
  • A commitment to quality customer service.
  • Strong organizational and communication skills and be able to multi-task in a high volume practice.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.



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