Jamestown Healing Clinic (JHC) is searching for a part-time, benefited, Patient Care Coordinator! This position can expect a Tuesday through Saturday work schedule with clinic hours of 5:30am-2:30pm.

The (JHC) Patient Care Coordinator (PCC) is responsible for providing patient care coordination and customer service by completing a variety of functions in support of our patients utilizing our dental and medical services at the Jamestown Healing Clinic. This position requires a professional demeanor, excellent attendance, an understanding of general office receptionist duties, strong communication skills, and a strong desire to provide exceptional customer service to co-workers and JHC patients alike. Typical duties include answering telephones and routing calls, scheduling appointments, interacting with patients, collecting co-payments, and outstanding balances, posting payments, and verifying and updating insurance information. This position may also be responsible for a variety of clerical, financial, and administrative duties integral to the daily operations of the JHC.

About Jamestown Healing Clinic

The Jamestown Healing Clinic is a new integrated care clinic that will provide comprehensive patient care including an opioid treatment program, primary care, dental, substance abuse disorder counseling, and behavioral health. We believe a holistic service delivery approach is most effective at providing sustained recovery for those struggling with addiction. That's why in addition to offering substance abuse disorder treatment, we will also be offering a robust group of wrap-around services to best address the total needs of our patient population, such as child-watch, transportation and individualized care coordination. Learn more about our healing clinic at: https://jamestownhealingcampus.org/

Why work for Jamestown S'Klallam Tribe?

As a committed and collaborative partner in our community for over four decades, the Jamestown S'Klallam Tribe (JST) has continued to grow the areas of economic development, healthcare, natural resources, hospitality, cultural preservation, and the arts. Through our Resort Enterprises and Tribal Government, we are now the second largest employer in Clallam County, and provide a wide range of employment opportunities to our Tribal Citizens and community.

Our employees are like extended family, and we believe in providing employee benefit programs and incentives that cultivate a positive and enriching work environment, and healthy lifestyle. We hope that each of our employees continue to honor our commitment to our community and to treat our patients and co-workers like family as well.

As a Patient Care Coordinator, you will:

• Quickly and accurately manage incoming calls from multi-line phone system including accurately composing and routing messages
• Greet patients and visitors in a timely, professional, courteous, and friendly manner
• Check patients in for their appointments quickly and accurately
• Collect, verify, and input patient demographic data and insurance information
• Schedule patient appointments accurately according to JHC procedures
• Scan insurance cards into the electronic health record
• Assist patients with general tasks (completing paperwork, forms, calling a taxi, etc.)
• Accurately collect and post patient co-payments
• Participate in clinic meetings
• Cross train to fill in for other non-medical JHC positions, i.e., Child Watch

What are the Required Qualifications for this position?

• High School Diploma or equivalent
• Two (2) years of customer service
• Basic money handling/management, and office equipment experience
• CPR/First Aide Certification or ability to complete employer provided training upon hire
• Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2)
• Computer proficiency in Microsoft Suite
• Exceptional interpersonal skills including effective verbal and written communication
• Excellent organization skills and the ability to prioritize multiple tasks
• Must be able to successfully pass criminal background investigation
• Uphold all current vaccine requirements for employment

What are the Preferred Qualifications for this position?

• Associates Degree
• Washington State Medical Assistant Certification eligibility for level A. C. E.
• One (1) year of reception experience in a clinic setting
• Knowledge of medical terminology and medical billing processes
• Effective time management, decision-making, and problem-solving skills
• American Indian/Alaska Native preferences apply.

Job Type: Part-time

Pay: $18.46 - $21.23 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• Clinic

Ability to commute/relocate:

• Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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