Park Security Manager (Full-Time) Job at ZooTampa at Lowry Park
Are you passionate about animals and conservation? ZooTampa is looking for a full-time Park Security Manager
- Are you the kind of person who is passionate about rescuing, rehabilitating and caring for animals?
- Do you care about creating exceptional, personal experiences with co-workers and guest?
- Do you want to work in a fun and immersive environment where your contribution impacts the mission of the organization?
- Do you have the skills, experience and passion to manage the daily operations of the Security Team for ZooTampa?
If so, apply today, we will be interviewing soon.
Position Summary
Manages the daily operation of the Security Team to include: first aid response, gatehouse, control/dispatch office, parking, perimeter control, internal and external theft investigations, emergency planning, and all other security issues. Responsible for developing staff to ensure a safe and fun environment for all staff and guests.
Who We Are
ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos.
Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.
Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.
Join us and become a part of creating unforgettable natural connections!
Your day to day
Essential Functions (including but not limited to):
- Interacts in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrates the highest standards of internal and external customer service.
- Manages and develops the Security Team. General supervisor duties including hiring, training, scheduling, etc.
- Budget responsibility for the department.
- Produces and regularly maintains the department’s standard operating procedures and emergency protocols.
- Maintains comprehensive and accurate records on all Security related incidents.
- In partnership with the Safety and Compliance Coordinator, develops and implements a complete security system to ensure the safety and security of the buildings, grounds, and all assets within the Zoo, including key control and access to the Zoo.
- Manages Security functions for any special event and/or catering event at the Zoo to include proper utilization of contracted security/parking personnel and/or TPD when needed.
- Responds to emergency calls or situations ensuring that immediate action is taken to minimize adverse impact on the Zoo, employees, and/or guests.
- Establishes and maintains effective liaisons with local law enforcement and emergency response agencies.
- Collaborates with leadership to develop and implement policies & procedures as well as training that govern institutional response to natural disasters, civil disturbances or other events that may threaten the guests, staff, and animal collection.
- Investigates all criminal activities, accidents and hazards occurring on site, takes corrective action, and completes documents to satisfy regulatory agency record keeping requirements.
- Monitors the proper handling of all lost and found items.
- Performs regular evaluation walk-thru to identify safety/security concerns and facility improvement needs. Active participant in monthly Safety Committee meetings.
Qualifications/Basic Job Requirements:
- Bachelor’s degree or equivalent combination of education and experience preferred.
- Minimum five years’ experience in a security, public or occupational safety or related field, including at least three years of management and training responsibility.
- Class D Security License Required.
- Ability to deal calmly and authoritatively with the public and to work under considerable pressure in crowds and with difficult individuals. Able to maintain positive attitude even in difficult situations.
- Proficiency with Microsoft Office suite is required. Excellent written and verbal communications skills required.
- Accountable for team leadership and management. Must be able to train and motivate team members in all areas of security, safety, first-aid, and customer service.
- Must be able to plan for, work and staff special events as well as being available for unexpected shifts and emergencies. Ability to work evenings, weekdays, weekends, and holidays.
Other Requirements:
- Must have physical endurance for long, high volume days and able to stand/walk for long periods. Able to bend, stoop, or kneel. Regularly required to lift and/or carry up to 25 pounds, and occasionally up to 50 pounds.
- Ability to use radio, telephone, and computer.
- Ability to work in extreme weather conditions typical to Florida (i.e. heat, rain, cold, etc.)
- The employee may be exposed to environmental substances such as dust/dirt from Zoo grounds.
Our Perks at ZooTampa
- Medical, Dental, Vision, Pet, Life Insurance, 403(b) Pension Plan
- Vacation and sick time
- Employee Assistance Program
- Tuition Forgiveness
- Free gym membership
- Free admission to the Zoo, MOSI, and the Florida Aquarium
- Free or discounted admission to many attractions in Florida
- Discounted auto insurance
- And so much more!
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