If you are located within commutable distance to 701 Seneca St. Buffalo, NY , you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

The Outreach Support Specialist will be responsible for creating daily reports from HealtheNet health information exchange to support the Outreach team in follow up and outreach of non-engaged patients. S/he will also create call lists to support the Outreach Supervisor and serve as backup to the Office Operations Manager in creating full census reports as needed.

In addition, outbound and inbound calling to schedule patients for in-home clinical visits with a Landmark Health provider. S/he will be required to meet developing quality and production metrics to provide the highest level of customer service on each interaction. S/he will be responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs. The ideal candidate must be goal oriented and willing to adjust to a fast paced and evolving environment.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Create Daily Census Reports on Non-engaged patients using health information exchange
• Develop weekly call lists for Outreach team
• Effectively communicate the advantages and value of the Landmark program to the target population
• Develop a thorough understanding of the Landmark clinical program
• Engage patients in the Landmark Health Program cohort
• Establish rapport with qualifying patients
• Maintain and ensure the confidentiality of all Protected Health Information
• Adhere to HIPAA guidelines and regulations
• Proper call routing to resolve patient issues
• Consistently meet production and quality metrics
• Flexibility to work extended hours to accomplish business goals
• Adhere to attendance requirements
• Other duties as assigned

This position reports to the Office Operations Manager with a dotted line to the Supervisor of Outreach and Engagement.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of customer service experience
• Experience communicating with a senior population over the phone
• Experience with Microsoft Product - Microsoft Excel
• Typing speed: > 40 WPM
• Ability to meet production and quality goals
• Ability to work our normal business hours of 8:00am to 5:00pm, Monday - Friday

Preferred Qualifications:

• 1+ years in an outreach environment

Telecommuting Requirements:

• Reside within commutable distance to 701 Seneca St. Buffalo, NY
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent interpersonal, written, and oral communication skills
• Ability to work in a collaborative atmosphere

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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