Seeking eager individuals to join our growing Operations team! Collaborative and energetic team environment.
Order Managers are responsible for end-to-end management of AT&T network and voice orders from creation through test and turn up. The candidate will need to have a strong passion for sales support, project management, and improving our customer experience with natural abilities in organization, multitasking, and resolving customer issues.
Previous telecom experience is great to have, but not required!
Our team environment cultivates interaction with your fellow employees and upper management to ensure everyone has a chance to not only succeed, but also have their voices heard! Being a small to mid-sized business, growth opportunities often present themselves to exceptional performers.
Lastly, we know a work-life balance is important in choosing your next career. Here at CC3 Solutions, LLC ("CC3") we invest in our employees to make sure they are prepared for whatever life may throw their way. From providing a stimulating environment, full kitchen with free snacks and beverages, large & small conference rooms for everyday use, and more, we make sure you are prepared to conquer everyday! Paid time off, paid holidays, and full health benefits allow you to be flexible when it matters most.

Requirements

Roles and responsibilities will include, but not limited to, the following:

• Gather key order specifications, establish order requirements, submit orders, and determine if network and voice service orders are complete and ready to move to next stage for processing
• Review all systems to ensure all elements of the order are captured accurately and consistent from database to database
• Collaborate with customer, sales representative, AT&T, and operations group to create a workflow and timeline
• Establish and monitor milestones and manage MACD orders as needed
• Exercise independent authority to resolve customer order issues and complaints
• Use online tools to analyze customer orders, engage resolution resources, and proactively update our customers
• Work with Account Managers to manage large/small projects and processes, performing independently with limited supervision
• Reduce cycle time and increase revenue
• Resolve difficult and complex problems that require attention to detail while multitasking
• Work with multiple CRMs and systems

What it takes:

• Minimum of 1-year experience in customer service and the technology sector
• Willingness to work in-office
• Excellent verbal and written communication skills
• Understanding of MS Office and CRMs
• 4-year degree preferred

Benefits

• Exemplary compensation
• Full in-office kitchen with snacks and beverages provided to employees
• 401K, medical, dental, vision, PTO, paid holidays
• Company trips, annual and quarterly awards
• Additional bonuses and incentives based on performance

Equal Opportunity Statement

CC3 is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. CC3 strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Middleton, WI 53562: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
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