POSITION SUMMARY:

Reporting to the Executive Assistant, the Office Coordinator is someone who thrives in a team and service-oriented work environment. It will be second nature to anticipate needs, follow through and be efficient and responsive. The ideal candidate for this position is an organized, detail-oriented individual who is able to manage multiple projects at once in a fast-paced environment. If you are a deadline-driven professional with a commitment to service excellence and a strong work ethic, we want to hear from you.

RESPONSIBILITIES:

• Provide a warm welcome and clear direction to all visitors and employees
• Ensure accurate company-wide phone coverage: answer phones, assist and screen callers, route calls and take messages as appropriate. Partner with key stakeholders on the creation of phone scripts for various scenarios encountered at front desk
• Influence the company culture by providing excellent customer service, responsive to employee and manager requests, and maintaining the highest standards in office maintenance and care
• Regular use of systems to manage projects, budget, trips, expenses, events, etc
• Ensuring that our Safety and Security practices are being adhered to, supporting training initiatives and ensuring documentation and posters are up to date, including maintaining AED registration and ER kits, emergency action plan & communication and fire drill procedures, etc
• Maintaining COVID19 safety protocols, for the office workspace, as well as for employees. Including ordering of safety supplies and PPE, maintaining up to date posters and ensuring compliance to safety protocols as needed.
• Coordination and management of company vendors, including those for NESN Connects events
• Manage and maintain mail system and mailboxes, daily mail processing and UPS
• Ordering office supplies and keeping track of inventory
• Manage shared office space and supplies; conference rooms, break rooms, café.
• Supporting NESN Teams/Committees, through calendar and meeting coordination, vendor management, document processing and more
• Supporting the onboarding and termination processes of employees, through updating systems, workspace, and employee documents (i.e., NESN ID’s, cubicle spaces, etc.)
• Support to VP and Management level staff, includes project management/assistance, calendar, and call support
• Successfully complete other related tasks and projects as needed

QUALIFICATIONS:

• 2+ years of administrative support experience required, customer service experience a plus
• Proficiency in Microsoft Office suite including, Word, Excel, and Outlook
• Superb organizational and multi-tasking skills; must be detail oriented with a high level of confidentiality.
• Ability to successfully prioritize and work in a fast paced, loosely structured, growing and changing work environment
• Must have a high level of professionalism, pleasant demeanor, and positive attitude
• Must embrace the NESN Core Values: People, Customer Focus, Adaptability, Teamwork, Diversity, Integrity, Accountability, Passion and Social Responsibility

NESN is proud to be a diverse and inclusive employer. We are committed to Equal Employment Opportunities for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.