About the Opportunity

At Medifast, our team members are relentless in our mission of driving Lifelong Transformation, One Healthy Habit at a Time®. When you join Medifast, you become part of a dynamic, fast-growing community of highly motivated, like-hearted people who share a passion for promoting health and wellness. Just as OPTAVIA Coaches inspire Clients to reach their personal wellness goals, at Medifast, we inspire each other to bring our best to work each day to further our shared mission. If you want to build a rewarding career that makes lives better on a daily basis, Medifast may be the perfect place for you.

Overview Of Position

The Nutrition & Program Support Specialist is a front line service position responsible for furthering the success and increasing the lifetime value of our Clients by responding to their nutritional, behavioral, exercise, and product/program concerns via phone and e-mail.

The overall expectation of this position is to provide superior service and support to our Coaches and Clients through an understanding of nutrition, health/wellness, exercise, or behavioral strategies to optimize Client success with the OPTAVIA® programs and products.

Job Responsibilities

• Provide program and product guidance via one-on-one telephone consults, and e-mail responses taking into consideration individual client needs including age, weight, nutrient requirements, knowledge and abilities, medical, economic, and individual preferences.
• Provides individual nutritional, behavioral, exercise, program and/or product support to Coaches and Clients.
• Maintains a friendly, professional, and caring demeanor towards Coaches, Clients and co-workers in all forms of communications following guidelines and procedures.
• Assists and educates Coaches and Clients on OPTAVIA® programs, plans, Fuelings and meals, as well as other wellness topics such as weight loss, weight maintenance, and exercise and behavior modification.
• Working in conjunction with our Registered Dietitian Nutritionist, helps to ensure that nutritionally accurate, exercise appropriate, health-promoting information is provided to OPTAVIA® Coaches and Clients. Consults with the Registered Dietitian Nutritionist team as needed for best Coach and Client outcomes.
• Supports Clients from the company, particularly OPTAVIA®.
• Assists with on-going support of an employee centric corporate wellness program and healthy lifestyle promotions, as well as all other duties or projects as assigned.
• Provides support to include regional events, conventions, conferences, etc. as requested.

Knowledge, Education, Skills & Abilities

• Associate’s or Bachelor’s degree in nutrition, health or wellness field preferred OR equivalent work experience
• Prefer one of the following: Registered Dietetic Technician with the Academy of Nutrition and Dietetics OR Licensed Nutritionist status in the state of Maryland OR Professional Certification in the nutrition, health, and wellness field (ex: Certified Personal Trainer)
• Ability to interpret and organize data in an effective and useful manner, ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Prefer 1-3 years of dietetic or related experience (strong interest in health and wellness)
• Ability to communicate effectively to audiences with a variety of knowledge/skill levels
• Ability to work with confidential customer and company information
• Ability to be self-directed, highly organized and proactive
• Excellent listening skills
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of concrete variables in situation
• Basic computer skills and familiar with a Windows operating system
• 100% work from home; must have ability to commute to the Baltimore, Maryland office (as requested)
• Must have permanent mailing and shipping address, which must be <50 mile radius from Baltimore, Maryland
• Have a high-speed performance broadband internet connection of 300 mbps+ and consistent speeds of 25 mbps+ (access to Ethernet cable for connection issues)
• Travel up to <5%

Nice to have:

• Bilingual

At Medifast, Relationships Are At The Center Of What We Do!

We thrive by elevating our connections with one another as well as with our Coaches & Clients. We believe that everyone has the potential to be OUTSTANDING. The Medifast culture is built on seven core values: integrity, courage, teaming, accountability, empowerment, partnership and diversity. These values aren’t just words on a page – they are celebrated as a core part of the company’s philosophy.

We Lead By…

Mastering Relationships: We build trust, promote collaboration and we are reliable.

Being innovative: We strive to improve things in our areas of influence; test, refine and expand within the business strategy; and reach beyond real and perceived boundaries.

Simplifying: We are committed to making things measurable, repeatable and scalable; focusing on outcomes not activities; and eliminating complexity to increase focus.

Anticipating: We predict long-term business and organizational needs; challenge assumptions; and expect and prepare for the unexpected.

More About Medifast

Medifast (NYSE: MED) is the global company behind one of the fastest-growing health and wellness communities, OPTAVIA®, which offers scientifically developed products, clinically proven plans and the support of Coaches and a Community to help Clients achieve Lifelong Transformation, One Healthy Habit at a Time®. Based on nearly 40 years of experience, Medifast has redefined direct selling by combining the best aspects of the model. Its community of thousands of independent OPTAVIA Coaches teach Clients to develop holistic healthy habits through the proprietary Habits of Health® Transformational System. Medifast is traded on the New York Stock Exchange and ranked second on Fortune's 100 Fastest-Growing Companies list in 2020 and Forbes' 100 Most Trustworthy Companies in America list in 2017. For more information, visit MedifastInc.com or OPTAVIA.com.

Thank you for taking the time to learn more about Medifast.

Med222

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Wellness program

Medical specialties:

• Dietetics

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Though not required for the role, Are you fluent in any other language aside from English?

Experience:

• Dietetic: 1 year (Required)

Work Location: Remote

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