Reporting to the Director of Operations, the New Studio Opening Manager oversees all operational aspects of the new studio opening process, working with the operations team, cross-functional partners, and field leadership to ensure the successful opening of all new studios assigned to them. The ideal candidate will act as a subject matter expert in the overall [solidcore] experience and ensure every element communicates the [solidcore] vision. They will motivate and inspire the new studio teams to create the best experience for all [solidcore] clients while being protective of, and working to spread, the [solidcore] culture. When not working within a new studio opening process, you will be contributing to the [solidcore] operations team and coaching classes within their local market.
You will be responsible for:

• Managing all operational items and updating workflows/timelines involved with a new studio opening, meeting all deadlines of the new studio opening process, partnering with cross-functional departments to ensure all studio needs are satisfied prior to studio opening, and communicating with HQ and field team to align on strategies, milestones, and measures of success
• Works with Project Manager and GC as primary liaison and point of contact
• Provide new field leaders with coaching and guidance as needed and be a consistent resource for them, including weekly check-ins and coaching
• Providing new field leaders with coaching and guidance as needed, being a consistent resource for them, helping them identify opportunities, and implement best practices.
• Being present for punch list/walk-thru to ensure that all studio needs are being met from the viewpoint of in-studio brand standards and operational components
• Driving day-to-day leadership and operational management prior to studio pass off to designated field leader
• Aware of all cross-functional business objectives enabling new [solidcore] studios to achieve gains in profits, market share, and customer acquisition/retention/satisfaction leading into a new studio ramp
• Consulted in the hiring, training, and developing of new field leaders, coaches, and core crew as needed
• Consulted by Operations and Marketing regarding sales growth strategies for studio memberships, class attendance, and packages, as well as retail during the opening process
• Responsible for successful presale results and communication with hand-raisers/new clients
• Being accountable for new studio operations implementation, and field execution of [solidcore] new studio programs, marketing efforts, and initiatives
• Reviewing reports and metrics with new field leaders
• Working with the new field leaders to drive the overall financial performance of studios in the initial opening phase
• Examining purchase rates and trends and making adjustments for studios as needed.
• Be a role model and demand professionalism and team member compliance with [solidcore] company handbook including, but not limited to brand consistency, client relations, and attendance
• Ensure studio experience is aligned and consistent with the company’s overall strategy including service standards Present, as needed, in the new studio during pre-opening processes through Grand Opening
• Collaborate with the Leadership Team on key initiatives and strategy for overall [solidcore] vision and success within new studios
• Contribute to all post-mortem discussions to continue to refine NSO processes and develop opening strategies
• Participation in coach training and coaching in the new studio as needed

Requirements:

• Minimum education requirement: Bachelor’s degree in business or a related field
• Willingness to travel (up to 75%)
• The position is full-time and exempt with an expected 40 hours worked per week (including classes coached)
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Availability to coach a minimum of 6 classes per week
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Skills & Knowledge:

• Studio/Operational management experience with minimum 2-5 years experience in hands-on customer service, hospitality, consumer goods, or service-based industry.
• Prior experience in a high-growth/start-up company or firm, managing a new team and working with cross-functional partners.
• Direct P&L Management.
• Passion for growing a company and not being afraid to get their hands dirty.
• Professional maturity; consistently conducts themselves in a professional manner that aligns with [solidcore]’s values.
• Proactive, with the ability to anticipate business and customers’ needs.
• Detail-oriented and highly organized.
• Entrepreneurial and resourceful.
• Strong management experience in training, mentoring, and motivating employees.
• Ability to multi-task and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Passion for fitness, wellness, and the [solidcore] brand.

Compensation & Benefits

• $75,000-$85,000 per year
• Health, dental, and vision insurance
• 401k with company match
• Flexible PTO

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

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