About Everywhere Wireless

Everywhere Wireless is Chicago's fastest growing Internet Service Provider (ISP) changing the way Internet is being delivered. The company competes with Comcast and AT&T to provide internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing customers with a superior Internet experience, all-the-way-around. Just see our 5-star Google and Yelp! Ratings.

Network Operations Center Supervisor

The NOC Supervisor manages the day-to-day Network Operations Center (NOC) functions, to include scheduling and coordinating daily workload for NOC team, reviewing, and assigning work and trouble tickets, assisting in outage response and post-mortems, and training.

Essential Duties and Responsibilities:

• Review and assign tasks and ticket management to NOC team.
• Review and assign tasks within ProjectManager.com and Asana, and ensure those tasks are completed accurately and in a timely manner.
• Oversee day to day Network Operations to ensure work is completed accurately and in a timely manner.
• Oversee prompt and complete resolution of any outages.
• Coordinate outage response activity, both internally and customer facing, with cross functional teams and drive activity required to achieve outage resolution
• Engage in training and skill development as required to acquire full understanding and operational knowledge of all network components.
• Compile and evaluate network reliability statistics, identify opportunities for improvement and implement solutions
• Coordinate and support Construction maintenance and deployment activity where it may impact network availability.
• Hold periodic team and 1-on-1 meetings with direct reports.
• Manage and maintain the on-call and OpsGenie schedule.
• Manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the Network.
• This position will perform escalation support and act as the point of contact in the NOC for all inquiries from the VP of Engineering.
• Assist with the evaluation of new products, systems and equipment for the NOC.
• Manage staff of NOC to include performance evaluations and regular training.
• Assist in the hiring and training of new NOC personnel.
• Training of Support, Field Operations and FST staff on topics pertaining to NOC and Engineering.
• Works special projects assigned by the VP of Engineering.

Why Everywhere Wireless:

We want you to come to work excited to make an impact. If you have a strong work ethic, an entrepreneurial spirit, and a common-sensed approach to business, you will fit right in. We value initiative and reward employees that exceed goals, objectives, and expectations. Our headquarters was recently redesigned by an award winning firm and is located in the West Loop technology hub alongside Google, Echo, Belly, Jump Trading, Lightbank and many other fast-growing technology companies. The office is within easy walking distance to the CTA, Michelin-rated restaurants, entertainment venues and the Fulton Market District. The company is heavily involved with the Chicago community with participation ranging from charity events, to non-profit volunteer work, to supplying many of Chicago's beaches and parks with free Wi-Fi through its partnership with the City of Chicago.