Position Title: Membership Associate/Clerical Associate IV

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Department: *Membership

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Reports to: *Manager of Membership

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FLSA Status:* Full-time, Non-exempt

Grade: Union

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Position Description:*

The Membership associate is part of a 14-person department that is responsible for raising approximately $6 million in annual operating support from a variety of funding sources. This position reports to the manager of Membership. The associate is a key part of a four-person team that serves over 21,000 member households and raises over $2 million in membership revenue through multichannel direct mail campaigns, online solicitation, and on-site sales, with a goal of increasing net revenue and growth in the membership base. In this high-volume Membership office, the associate must possess excellent organizational, customer service, writing, and computer/data management skills. The associate will also work with Development department staff to support fundraising efforts in other areas as needed.

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Responsibilities:*

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Act as primary phone and email contact for all questions concerning Membership, providing timely and efficient customer service to the 21,000+ membership base via telephone (when possible) and email. Duties include, but are not limited to, answering questions regarding benefits and general information; processing requests for replacement membership cards and missed publications; fielding general complaints and queries; and renewing, upgrading, and selling memberships by phone when working in office.

• Maintain membership database records, including creating new records and files, making address and coding changes, updating information and ensuring maintenance of clear, complete, and up-to-date records.
• Process on-site membership sales and provide settlements to business office.
• Coordinate renewal notices for gift giver and library renewals, ensure timely production and mailing. Run queries and exports of data files as needed.
• Provide administrative support for membership events and day-of logistics support.
• Assist with production of Plants & Gardens members’ newsletter and email.
• Play an active role in generating content for member emails.

• Renew and acquire new local business to participate in the members’ discount guide.

• Play active role as part of the larger Development team to strategize new ways to increase revenue for the Garden.
• Assist with donor cultivation events, fundraising events, and other special projects as needed throughout the year.
• Perform other duties as assigned by supervisor.

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Qualifications:*

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Excellent organizational, writing, and computer skills

• Experience with Raiser’s Edge or other database desired
• Nonprofit experience, or strong interest in cultural institutions, environment, education, and or/science preferred
• Ability to meet deadlines, work on multiple projects, and be detailed-oriented
• Motivated, energetic team player able to prioritize and work independently, as well as interact with donors and staff of all levels
• Available to work evenings and occasional weekends, particularly during the Garden’s peak season (March–October)
• Ability to work outside during events (15–20 times per year), as well as lift and carry membership and event materials as needed (no more than 25 pounds 4–5 times a year)

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Compensation and Benefits*

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Salary Range – $40,017 - $46,019

Brooklyn Botanic Garden considers several factors when determining the appropriate salary to offer a candidate within the listed salary range. These factors include (but are not limited to), the scope and responsibilities of the position, a candidate’s relevant work experience and education/training, job skills, equity across the institution, as well as market and organizational considerations.

• BBG offers a comprehensive benefits package including:
• Health Insurance that begins the date of hire; employees are offered coverage through the City of New York’s Office of Labor Relations and can choose from a variety of plans, some at no cost to the employee.
• Dental/Vision/Prescription Benefits
• Pre-Tax Benefits including flexible spending, dependent care, transit/parking accounts
• CIRS Pension/401K/Life Insurance: BBG is a member of the Cultural Institutions Retirement System (CIRS) and offers a pension and 401K plan for eligible employees. Life insurance is provided through CIRS as well.
• Life Insurance and Long-Term Disability Insurance
• Generous Paid Time Off including sick time, vacation time, and 12 annual holidays

• As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
• Museum Pass, which provides employees the opportunity to enter many museums in New York City for free

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To be considered for this position, please submit an application by clicking *Apply* below.* Applications submitted without a résumé and cover letter will not be considered.

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No telephone calls for position inquiries, please. *Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at hr@bbg.org.

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Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.*
Brooklyn Botanic Garden requires all employees to be vaccinated and therefore, new hires must provide proof of vaccination prior to their first day of employment. If you believe that you may have an exemption from the vaccine mandate by federal or state law, please contact HR.

Job Type: Full-time

Pay: $40,017.00 - $46,019.00 per year

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