Who We Are

PrizePicks is the largest independently owned and fastest growing Daily Fantasy Sports (DFS) platform in North America, serving over 600,000 members and paying out over $250 million in winnings inception to date. Centered around real-money over/under predictions, PrizePicks is the simplest variety of DFS and offers the widest breadth of sports coverage in the industry. In 2021, members had the opportunity to play over 40 distinct markets throughout the year. Boasting partnerships to date with the Atlanta Falcons, Atlanta Braves, and Miami Marlins, as well as Ghost Gaming, PrizePicks is the closest legal alternative to legal mobile sports betting in the majority of the United States. With an existing digital footprint covering more than 65 percent of the U.S. population, PrizePicks is the most accessible game for the masses. PrizePicks was recently recognized as the 2021 Fantasy Sports Business of the Year Award and for Best Product Experience from an Operator by the Fantasy Sports & Gaming Association. The company is headquartered in Atlanta, but remote is an option for the immediacy of this position. PrizePicks is available in the App Store and Google Play or at prizepicks.com.

Responsibilities Include

• Ensure our members are having an exceptional experience with our game in general
• Respond to customer complaints, requests and inquiries in a professional and timely manner
• Drive customer testimonials upon eliciting positive customer sentiment
• Willingness to be available on nights & weekends around the sports schedule
• Ability to adapt to different types of personality types
• Ability to listen attentively to customer needs and concerns; demonstrate empathy and build rapport
• Participate in activities designed to improve customer experience and business performance
• Develop strong understanding of our product and contribute to future product roadmap
• Continue adding to the ‘Customer Support Playbook’ to expedite the learning curve for future colleagues as the team expands
• Ability to come to a resolution with a customer and know when to escalate it to a team member
• Communicating with the linesmaking and promotion departments as it relates to customer questions and promo redemptions

Qualifications & Preferred Skills

• Proper communication skills both verbal and written.
• Excellent organization skills
• 5 day weekly availability covering 40 hours per week.
• Holiday and Big game day availability.

Benefits

• Medical, Dental, Vision & Long-term Disability insurance
• A generous family leave & new child policy
• An Employee Referral Program, which rewards you for recruiting talent from your network to our organization
• A vibrant work-environment where quality and innovative work do not go unnoticed
• Significant opportunity for growth and career advancement based on performance

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