A local Grand Rapids, Michigan physician’s office is currently seeking a scheduler to handle phones and administrative office tasks. You will be working alongside a dedicated team of professionals to make a positive impact on our patient experience.

Hours of operation: 7:30 a.m. to 3:30 p.m.

Essential Duties and Responsibilities:

• Provides excellent customer service and contributes to a patient’s overall satisfaction with the practice by answering all incoming calls and interacting with patients in a friendly, professional manner while ensuring confidentiality and protecting the patient’s right to privacy.
• Schedules and cancels appointments according to office guidelines.
• Enters new patient demographic and when possible, billing information into the computer.
• Creates telephone messages with correct and complete documentation for physician review.
• Retrieves messages from the prescription refill line and directs to the appropriate staff for action.
• Performs general office work, which includes working bumped list, changing the after-hours phone message when needed, sending outgoing mail, and sending labs/faxes.
• Assists staff handling referrals as needed.
• Adheres to all office policies and procedures and performs all other duties as assigned by the Office Manager or the Physicians.

Behavioral Expectations/Competencies:

• Treat patients and co-workers with respect, dignity, and compassion.
• Accept all assignments willingly and see them through to completion.
• Promote teamwork by continuously building knowledge/skills, sharing expertise with others, and supporting other’s efforts to succeed.
• Conduct yourself in a professional manner while maintaining a high level of confidentiality to support the goals and values of the organization.
• Exercise good judgment and accept responsibility for actions.
• Demonstrate initiative by seeking additional responsibilities and communicating appropriately with your manager.
• Use resources efficiently and identify opportunities for improvement.
• Identify problems, develop and analyze potential solutions, and provide a resolution in a timely, organized manner.
• Demonstrate effective oral and written communication skills in addition to being an active listener.
• Provide excellent service by responding promptly and maintaining a positive attitude during all patient interactions.

Qualifications:

• Must have a working knowledge of computer software, office equipment and inventory.
• Proficient organization skills with the ability to maintain a neat and orderly work area.

Education/Experience:

• A high school diploma or GED equivalent is required.
• At least two (2) years’ experience working in a family practice office is preferred.

Physical Demands:

• Duties may include: light to moderate exertion of manual effort in transporting materials and equipment; lifting, bending, pulling and/or pushing loads up to 25 pounds; prolonged sitting while viewing computer monitor or paperwork.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Healthcare setting:

• Medical office

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 1 year (Preferred)

Work Location: One location

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