• Oversees and optimizes the daily flow, patient experience and revenue cycle activities of the Medical Department and conducts outreach to target communities.
• Ensures optimal productivity and patient access to care and ensures that revenue cycle activities are completed to support the financial health of the health center
• Manages scheduling of phone and front desk coverage schedule to ensure that sufficient staff resources are in place to meet demand and allow access to care;
• Manages patient flow at the front desk including cycle times of one hour or less and excellent customer service.
• Ensures Telephone Encounters assigned to the Administrative team are addressed correctly and consistently and managed in accordance with clinical protocols;
• Provides back-up support only as needed to the medical receptionists including registration, scheduling, collection of payments, and answering calls;
• Works with the Director of Heath Operations and Lead Receptionist/Trainer to ensure that staff are trained on appropriate registration and insurance verification systems;
• Oversees daily collection of money, check and credit card transactions. Prepares daily deposit with summary and receipts. Ensures daily collections balance before submitting to Finance Department;
• Monitors the proper working conditions for all office equipment (non-medical and non-billing) and works with Facilities Manager for needed major repairs or replacements. Oversees that the site is clean by monitoring and reporting any work needing to be performed to the Community of Hope Facilities Manager;
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.

• This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire
• High School Diploma/GED required; B.A. or equivalent experience preferred.
• Ability to multi-task and problem solve.
• Experience in clinical setting required, preferably in community health environment.
• Experience with Electronic Medical Records required. Experience with eCW preferred.
• Ability to work a flexible schedule including evenings and weekends as needed.
• Ability to travel between COH sites.
• Bilingual a plus.

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.