Randstad Healthcare is hiring for a Pharmacy Technician Call Center position. This is a fully remote position with a company based out of San Francisco, Ca. This is a growing healthcare technology company with a mission to ensure that patients are on the safest and most effective medication regimens.

Job Description:

We are looking for a motivated Clinical Support Specialist to join our Clinical Operations team. The Clinical Support Specialist will use the company's software platform to help optimize patient outcomes for our clients and have a direct impact on patient care and the delivery of our clinical services.

The Clinical Support Specialist will receive assignments and responsibilities under the supervision of the Team Lead and VP of Clinical Operations to carry out direct patient care and support responsibilities. Their main responsibility will be obtaining and recording patient and provider information, scheduling appointments, assisting clinical pharmacists with resolving patient-related follow-up issues, and performing patient engagement activities.

Other responsibilities include: assisting with maintaining standard operating procedures, answering phone lines, answering inbound customer support requests, preparing and mailing letters, and other duties as assigned.

What you’ll be doing:

Perform all functions assigned to the facilities clinical support team, which include:

? Engaging patients and enrolling them in the facilities service by explaining the clinical programs and benefits over the phone

? Obtaining provider contact information to help facilitate the delivery of clinical interventions

? Obtaining patient information required to facilitate clinical interventions ? Answering phone calls from patients, providers, and pharmacies, using good judgment in responding to questions by patients, providers, and other professional personnel ?

? Participation in process improvement meetings to help achieve efficient workflows ? Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns

? Preparation and mailing of patient educational materials and other items as needed ? Scheduling patients for telephonic or videoconference appointments with clinical pharmacists

? Assisting with obtaining referrals and authorizations

Our ideal candidate:

? Bachelors in Health Sciences or related field preferred or health care background with certification (ex. pharmacy technician, medical assistant , behavioral health technician, social worker, LVN certification considered but not CNA certification, etc)

? Ability to organize and effectively set priorities while working in a fast paced environment ? Knowledge of basic medical terminology and medication names, both brand and generic ? Excellent communication skills (both written and oral)

? A team player who can also work independently

? At least one year with direct patient/customer engagement experience ? Ability to work effectively within a team

? Ability to satisfactorily perform job duties

? Willingness to be taught/learn new skills

? Strong computer skills, including basic keyboard skills and experience with Microsoft Word, Excel, Google Spreadsheets, Google Documents

? Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding

? Available to work the company's hours of operations with availability Monday thru Saturday until 8am-7pm PST, including Sundays 9am to 8pm PST

Nice to haves:

? Experience with other electronic medical records

? Experience in an ambulatory care setting with taking medication histories ? Experience working in a busy healthcare setting

? Bilingual is ideal, preferably Spanish-speaking

Perks:

? Dynamic role and opportunity to help shape the company from the ground up, including potential equity opportunities

? Unparalleled growth and learning opportunities including working closely with an experienced team of clinicians, engineers, software architects, and digital health entrepreneurs

Job Type: Full-time: 40 hours per week

Pay Rate: $18-$20 per hour

Job Location: The Clinical Support Specialist will be a remote position.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Required)

Experience:

• Pharmacy technician experience: 1 year (Required)

Language:

• English (Preferred)
• Spanish (Preferred)

License/Certification:

• Pharmacy Technician Certification (Preferred)

Work Location: Remote

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