At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.

Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and interventional psychiatry such as TMS and Spravato. Founded in 2001, Athena Care is “in-network” with most major insurance plans.

Athena Care is seeking a Medical Assistant for our soon to open Knoxville, TN office. In this role you will provide support for our Psychiatrist and Psychiatric Nurse Practitioners by obtaining medical information from patients, obtaining lab samples including urine and blood, and as needed supporting our Interventional Psychiatry program by monitoring patients undergoing TMS and/or Spravato treatments.

Core Job Duties & Responsibilities

• Effectively and accurately performs laboratory procedures including completion of drug screens, venipuncture draw, vital signs, specimen collection and COVID testing
• Follows intake procedure and ensures completion of intake process, providing support to both patients and providers as needed
• Enters appropriate information into the Electronic Medical Record (EMR)
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc)
• Monitors patient’s vital signs and mental status during treatment as outlined in protocols
• Identifies and resolves work problems to ensure quality patient service
• Communicates effectively within the organization providing regular updates to providers, supervisors and peers about current and completed tasks
• Addresses complaints by providers, staff, and patients; escalates to management, when necessary
• Provides coverage for ancillary services when needed
• Participates in business outreach activities as requested
• Administrative duties including, but not limited to, answering multi-line phone system, relaying messages in a timely manner, communicating with both in house and outpatient treatment providers
• Other duties as assigned

Requirements

Education/Experience:

• High school diploma or equivalent required.
• 1-year prior healthcare experience preferred.
• Must have prior experience and be comfortable with performing venipunctures.

Licenses/Certifications:

• Current Medical Assistant or phlebotomy certification preferred.
• Current First Aid/CPR/AED certification required, or must be obtained by hire date.

Knowledge, Skills, & Abilities

• Knowledge of medications, standard medical procedures, and administrative procedures.
• Ability to effectively measure patient vitals (I.e. blood pressure) and perform procedures such as venipuncture and specimen collection.
• Verbal communication
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying. This job requires the use of medical equipment used to take patient vitals, perform venipuncture, and take specimen samples for other tests.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

Ability to commute/relocate:

• Knoxville, TN 37932: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)
• Phlebotomy: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: One location

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