Dispatch/Operations

Position Title: Crew, Boat, Barge Dispatcher

Job category:Office

Location:Hermann, MO

Work Status:Full Time

Pay Status:Salaried

Description:
Dispatchers are the points-of-contact for 24-hour communication with the fleet, marine crew, terminals and customers to ensure an efficient and safe operation while providing exceptional customer service.

Responsibilities for Boat/Barge Dispatch:

· Establishing priorities for barges and vessels workload

· Securing equipment and resources applicable to work orders

· scheduling, ensuring security and dispatching inland tugboats moving barges

· Maintain daily communication with all vessels, may include dispatching staff in response to incidents and emergency requests from vessels

· Ensure daily dispatch logs are kept current and all information is up to date; information utilized with customer billing.

· Support the ongoing development of a safety-first culture

· Evaluate situations and communicate effectively and professionally to resolve issues, problems, and concerns with river boat captains and pilots

· Look for opportunities to use combined company employees and contracted carriers to minimize freight cost

· Ensure freight charges and fees align with quoted bid

· Work to keep fleet security a priority

· Assist accounts receivable to create invoices on work performed by the vessels

· Forecast workload and match the vessel horsepower requirements and two configurations to accomplish goals.

· Plans and Coordinates crew changes for vessel personnel

· Contacts crew members to schedule and book travel arrangements as required

· Works with Director of Human Resources regarding Counsels and documentation for employees who miss or are late for crew changes.

· Communicates effectively by telephone, e-mail, or other means of communication.

· Completes reports, processes data from Marine CFO or Tow works and for Sub Chapter M

· Has the ability to problem solve and pull together resources on demand to meet crewing requirements.

· Can work independently in a fast-paced, demanding, and changing work environment.

· Miscellaneous activities and responsibilities as assigned by manager

Knowledge & Skill Requirements:

· Ability to pay careful attention to detail.

· Ability to maintain confidentiality of all aspects of job responsibilities.

· Ability to effectively resolve issues in a timely manner using sound judgment and critical thinking skills.

· Ability to work in a fast-paced environment.

· Ability to demonstrate high degree of professionalism.

· Proficient skills with Microsoft Office software.

· Ability to learn new programs and software.

· Strong listening and verbal communication skills.

· Effective problem solving and organizational skills.

· Good Phone Etiquette skills.

· Acutely aware of surroundings with ability to quickly adjust to a signal or change in environment.

· Effective interpersonal, oral, and written communication skills with the ability to interact with all levels of people within and outside the organization.

· Ability to follow and work within the Core Values of Hermann Sand and Gravel, Inc and Missouri River Towing, LLC.

Education & Experience:

· Maritime industry experience required; Marine CFO, Tow works, experience preferred.

· Minimum of a bachelor’s degree in Business, Logistics, or related field required.

· Minimum of 3-5 years of experience in all aspects of vessel management including vessel operations.

· Must hold a valid Driver’s License.

Work Environment:

o The employee is occasionally exposed to moving mechanical parts.

o The employee is occasionally exposed to heights of 18 – 30 feet.

o The employee is occasionally exposed to heavy lifting of up to 50-60 lbs.

o The employee is occasionally exposed to vibration and low-level noise in the work environment.

o The employee is regularly exposed to daylight and nighttime operations.

o The employee may work in external conditions and could be exposed to adverse weather conditions.

o Sedentary work involves sitting most of the time

Shifts: Candidate must be available for an irregular schedule; Hours will vary dependent on high traffic season.

· Morning (Preferred)

· Evening (Preferred)

· Graveyard (on call)

· Saturday & Holiday rotation schedule.

Location: Hermann, Missouri

Work Authorization

United States (Required)

Benefits:

· Major Medical 100% company paid

· Dental Insurance option

· Vision Insurance option

· 401k with employer match

· Life Insurance

This job description is not intended to cover or contain a comprehensive listing of work activities or responsibilities that are required of the employee in this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions, however, duties, responsibilities and work activities are subject to change at any time.

Missouri River Towing is a small family-owned business who offers river transportation primarily on the Missouri River. We pride ourselves on Core Values of Integrity, Safety, Stewardship, Family, Leadership and Teamwork. We use these Core Values for hiring as well as for daily work responsibilities. We pride ourselves on allowing our employees to speak up and offer suggestions and improvements that will help us to become more efficient and profitable. There is no red tape, we have open lines of communication across all levels. You as an employee, have a voice and are respected for your input.

Hermann Sand and Gravel, the parent company of Missouri River Towing, was purchased in 1978 and is well known as a leader in the river transportation industry with specialization on the Missouri River from St. Louis up to Glencoe, Iowa.

Today, Missouri River Transportation operates an enterprise with 4 vessels and additions that come regularly as we pick up new customers and contracts. We employ 40 full time employees and offer quality service that is founded on being honest about how we can serve the customers in the best way possible.

Are you a highly motivated and skilled professional with experience in providing exceptional customer service and love working in a position that requires a strong attention to detail?

If so, Missouri River Towing, LLC is seeking YOUR talent!

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• River Transportation: 1 year (Preferred)

Work Location: In person

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