Overview:The Manager Patient Financial Services is responsible for the development and implementation of collection processes, procedures and policies that result in efficient and timely collections and resolution of overpayment situations with patients. In addition, the Manager Patient Financial Services will work cross functionally to identify and implement process improvements that drive revenue and increase profit margins while enhancing the patient experience. The successful candidate will be highly motivated with a high degree of focus on detail, process, and customer service. This position will be required to meet the needs of a growing and dynamic organization by driving efficiencies and improvements. This position demands a high-level understanding of process and procedures that drive successful patient collections organizations.
Responsibilities:

• Provide oversight and support of administrative and operational aspects of patient revenue cycle functions including patient advocacy and post shipment sales
• Manage a team responsible for patient interactions including patient revenue cycle management, post shipment appeals and sales
• Issue weekly, monthly, quarterly, and annual internal reports and analyses of collections results, as well as key operational metrics
• Capture, analyze, and report on root causes for payment delinquencies, as well as initiating corrective action internally and externally
• Review payment plan trends, as well as assess minimum payment thresholds, payment plan terms and down payment requirements on a standard cadence, recommending changes to management as warranted
• Oversee final conclusions regarding verification of benefits (VOB) cost changes, while also working cross functionally to report on the sources of such discrepancies with the goal of limiting controllable errors
• Oversee development of key performance metrics (KPI’s), reports and dashboards that help the team focus on efficiency and delivering best-in-class patient service. Ensure all KPI’s are implemented, monitored, achieved and recognized
• Establish service levels and ensure appropriate staffing levels are in place
• Manage patient financial assistance program, including establishment of parameters, review and reporting on outcomes and identifying and recommending changes to management as warranted
• Manage the Company’s relationship with its third-party collection vendors
• Develop and maintain an environment of continuous process improvement, enhance and streamline all patient revenue cycle management functions and related reporting processes
• Provide overall support and departmental coordination for team inquiries, ad-hoc requests and projects
• Foster team and employee engagement, providing a positive and collaborative environment focused on performance management
• Partner cross functionally to implement process changes that will improve efficiency and accuracy in information provided to patients thereby realizing improved profitability for the Company and improved patient experience
• Coach, motivate, and develop direct reports to support continued growth
• Perform all job duties while maintaining compliance with all appropriate regulatory requirements including SEC, IRS and HIPAA
• Other duties as assigned

Qualifications:Education & Experience
Required:

• Bachelor’s degree or equivalent work experience
• 5+ years of health care patient collection or equivalent work experience
• 3+ years of successful department people leadership experience
• Experience with durable medical equipment patient billing and collections

Preferred:

• Experience working with Brightree
• Experience working with Brightree Patient Collections

*
Knowledge & Skills*

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Passionate about managing, developing, training, and motivating staff
• Strong leadership, analytical and problem-solving skills
• Ability to work in a fast paced dynamic and growth environment
• Able to quickly grasp company operations and business drivers and communicate effectively across the organization and to upper management
• Excellent interpersonal skills: ability to articulate verbally and written, debate, evaluate and document complex process issues, ability to think quickly and present to an audience
• High professional standards and personal and professional integrity
• Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems and multi-task effectively
• Strong attention to detail along with the ability to see the big picture
• Excellent judgement and planning skills
• High-level understanding of process and procedures that drive successful patient collections organizations
• Strong sense of urgency and results driven
• Strong documentation and training skills

Competencies:

• Influencing
• Strategic Thinker
• Directing Others
• Change Agent
• Integrity and Trust
• Peer Relationships
• Problem Solving
• Action Oriented
• Communication
• Decision Quality
• Process Management
• Business Acumen

Job Type: Full-time

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.