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About the Company:

Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine’s Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island’s natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.

We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island – “California’s Island Escape”.

The Role:

The incumbent is responsible for maintaining excellent banquet operations to ensure guest satisfaction. The Manager will attend leadership, department and banquet event meetings. Requires close attention to detail in every aspect of work while maintaining an efficient pace.

Responsibilities:

The incumbent is responsible for:

• Planning, directing and leading all day-to-day operations for special events

• Promoting and maintaining exceptional customer service standards

• Assisting with the evaluation of Banquet Team members

• Ensuring proper set up, décor and enhancements are executed according to client specifications for individually assigned functions and events

• Check all function and event spaces for cleanliness and readiness for all events and ensure all equipment is in good working order

• Assisting with the development of cost control systems to reduce waste in food, supplies, and labor

• Maintaining a strong positive relationship with the Sales Team, the Food & Beverage Team and communicate all changes timely to ensure successful event planning and execution

• Holding pre-event meetings with the Banquet Team to ensure readiness for the event

• Having knowledge and use of Opera Cloud and Micros system

• Learning Paycom, Singenuity, TIX, Opera Cloud, Adaco, Intaact and additional software systems

• Attending and participating in special corporate and department meetings – BEO, F&B, and Pre-cons

• Managing inventory for food and beverage products, linens, uniforms, china glassware, silver, equipment, office supplies cleaning supplies and equipment

• Assisting with the weekly scheduling of staff for the Banquet Department

• Ensuring accuracy of Banquet Checks and present to clients for approval

• Developing and maintaining effective relationships with vendors and service providers

• Acting as primary customer advocate and contact person during specific, individually assigned contracted events. In some cases, multiple events concurrently

• Working in concert with the Accounting Division to ensure accurate invoices

• Communicating and executing departmental and property emergency procedures and ensure staff are trained in safety procedures

• Reinforcing a high standard of sanitization and cleanliness and food safety standards

• Adhering to all regulations governing the service of food and beverage as mandated by the State of California

• Organize and Lead Banquet Stewarding in daily job duties.

Minimum Qualifications:

• Must be extremely well organized and detail oriented

• Must have working knowledge of Oracle Micros and Opera Cloud

• Must possess mathematical skills to calculate payment and discounts

• Must have working knowledge of budgets

• Must be energetic, service-oriented with a positive attitude who enjoys working with a variety of guests, co-workers, and management

• Understanding of ABC Law (Alcoholic Beverage Control)

• Must be minimum of 21 years of age

• Exceptional cash handling skills

Education and/or Experience:

• Hospitality degree or two (2) years experience in a fast paced environment preferably in an upscale restaurant or hotel preferably in a remote setting

• CA Food Handler Certificate

• CA Responsible Beverage Service Certificate

Language Skills:

• Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations.

• Ability to effectively respond to questions from managers, clients, customers and the general public.

• Bilingual English/Spanish preferred.

Physical Requirements:

• Requires visual acuity and ability to hear to clearly communicate with managers, coworkers, guests and vendors

• Must be able to sit, stand and walk for extended periods of time

• Must be able to reach with arms and hands

• Must be able to lift and/or move up to 25 lbs.

• Must have finger to hand dexterity to be able to grip, grasp items or equipment

Benefits:

This position offers a highly competitive salary with health, dental, life, 401K Match, vacation and sick benefits along with discounts in F&B outlets in the company and discounted hotel rooms and activity tours.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by this employee. Employee will be required to follow any other instructions and to perform any other duties requested by management.