SUMMARY/OBJECTIVES

Responsible for overall management of Loan Operations maintenance and payment processing teams. This requires advanced knowledge of loan operations servicing functions and procedures. Responsible for problem resolution of loan servicing , including payment & payoff processing, various loan maintenance requests, exception item processing, various reports and servicing of specialty lending products including but not limited to Participation, SBA, Syndications and SWAP loans. Performs the daily duties of team, when necessary. Keeps up-to-date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects. May assist with special initiatives or projects; supports other areas within Loan Operations as needed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises the Loan Operations maintenance and payment processing team and day-today processes: a team of 10-14 non-exempt direct reports.

• Sets departmental goals that are measurable in terms of improved productivity, expense control, and operating efficiency.

• Continuously assesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics. And ensures team consistently meets or exceeds SLAs.

• Responds timely to all inquiries from lenders and other bank personnel.

• Develops and implement policies and procedures to improve operational efficiencies and to ensure compliance with Federal and State compliance regulations and bank guidelines.

• Provide feedback to managers on all pertinent matters and developments relating to processes, customers, the department or staff. Initiate appropriate action and make appropriate recommendations.

• Subject matter expert in the servicing on loans and payment processing areas and identifies business process/system improvements that streamline operations

• Train, develop and retain a highly proficient, adequately staffed team.

• Resolve more complex work problems, customer complaints, and fill in or assist with production work as necessary.

• Assist manager in leading the team through any conversion related activities.

• Keep abreast of industry trends and regulations, identifies changes affecting the department and takes appropriate action, notifies staff of internal operations changes.

• Communicates with bank department managers to promote efficient and correct workflow, establish positive working relationships across the organization.

• Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment staff as applicable.

• GALLUP 12 / Culture / Leadership - Effectively coaches and develops employees to perform at the highest level. Has direct, frequent and ongoing communication through one on one meetings and regular department meetings. Delivers performance reviews in a timely manner. Creates an engaged workforce by fostering collaboration within their team and their internal and external customers/partners. Creates an enjoyable work environment by being approachable, rational, and objective while building relationships with employees and consistently celebrating success. Takes ownership and accountability by supporting the Bank’s goals through goal assignment and attainment that is challenging and realistic for their team. Leaders will live and lead with the Gallup 12 as well as serve as a role model for change.

• Actively engages in personal development by identifying and pursuing resources needed to improve management performance.

• Perform other related job duties and special projects as assigned.

The duties and responsibilities listed above may be revised at any time within the sole discretion of South State Bank without advance notice to or the consent of the employee.

COMPETENCIES

• Excellent communication skills (verbal, written, presentation); strong interpersonal skills; excellent organizational and analytical skills, ability to maintain accurate records; ability to handle confidential information (customers and employees); ability to concentrate on details; ability to be flexible and adapt to a changing environment; patience and ability to work under pressure and meet deadlines; ability to provide quality customer service to internal and external clients; ability to provide support to the employees; ability to work independently and as a team.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: College graduate or equivalent work experience in loan operations is required.

• Experience: A minimum of 5 years’ related experience required. Management or Supervisory experience is required. Must be knowledgeable in loan servicing and payment processing functions; including loan payment and payoff processing, servicing of Participation, SBA, Syndications and SWAP loans, Exception Item Processing, and various reports. Knowledge of Federal and State regulatory compliance is required. Experience with FiServ loan servicing software is preferred.

• Knowledge: Proficiencies with Excel, Word, and other MS Office programs.

TRAINING REQUIREMENTS/CLASSES

• Annual Compliance Training

• FiServ training as needed to perform specific tasks

RECOMMENDED ADDITIONAL TRAINING

• New Employee Orientation

Supervisory Responsibility

• This position does include supervisory responsibility

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to sit for long periods of time. Must be able to effectively access and interpret information via various computer systems, documents, and reports.

TRAVEL

• This position may require some travel.