IT Systems Analyst - Night Shift Job at Condado Tacos
Condado is hiring an Evening (5:00pm - 1:00am) IT Support resource to help bolster our internal technical department. Motivation to learn is more important to us than years of IT experience. Our team is a mix of seasoned professionals and individuals just getting started in their career. There are plenty of projects and opportunities to grow, as we continue to implement innovative technologies to keep pace with industry trends such as Online and Mobile Ordering, Business Intelligence, Customer Loyalty, and ERP.
This position is primarily a Level 1-2 Support role responding to escalated support tickets. Additional responsibilities and projects will be assigned by the candidate’s performance and growth.
Primary duties will include:
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This position is primarily a Level 1-2 Support role responding to escalated support tickets. Additional responsibilities and projects will be assigned by the candidate’s performance and growth.
Primary duties will include:
- Coordinating with an off-site helpdesk to ensure effective resolution of issues
- Responds to telephone calls, email, and personnel requests for technical escalations and assist users with questions or problems, dispatching tickets with proper vendor support if needed.
- Documents, tracks, and monitors the problem to ensure a timely resolution, with internal and external support personnel.
- Assists in the installation, maintenance, and general support of systems.
- Works with 3rd party field technicians to ensure issues are resolved and projects are successfully completed
- Additional project work assignments will be available as secondary initiatives to helpdesk responsibilities.
- Works with the following: Supported Hardware - Back office & laptop computers, DSL/T1/Broadband service, Phone systems, Point of Sale system, cell phones, tablets. Supported Software – Toast Point of Sale, MS Office, Windows 7/8/Server OS, Android/iOS
- Experienced with support on Windows Operating systems, Networking, Cisco/Meraki, and UniFi wireless router configuration.
- Experience with Point-of-Sale system support, specifically Toast, is a plus.
- Requires a light weekend rotation every 3-5 weeks, where one weekend is covered and weekdays are given off
- Works under immediate supervision, though a certain degree of creativity and latitude is required.
- 1-3 years of experience in the field or a related area.
- Applicable education preferred, but not required
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.