Field Service Technician (IT Support) Tier 1

Iron Bow Technologies has an immediate need for an experienced IT Support Technicianinterested in a permanent Field Service Technician opportunity with Iron Bow in Marion, VA

The selected candidatewill be responsible for delivering end user IT support to the Virginia Information Technology Agency (VITA) byproviding 1stlevel tech support for end users throughout the Marion, VA area.

Position Responsibilities

• Primarily responsible for end user IT support
• Provide comprehensive and timely resolution of all end user issues
• Break/fix software & hardware support such as OEM-certified warranty repairs
• Responsible for system updates, ticketing and asset management
• Provide smart-hands support for networks, servers and VoIP technologies
• Handle IT asset disposal and maintain accurate asset inventory
• Support end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support as needed)
• Troubleshoot issues involving applications on and off premise (e.g. cloud)
• Support may be provided remotely via remote administration tools or deskside
• Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
• Provide end user device configuration and imaging
• Execute application installations, patch and driver update testing and distribution
• Responsible for device, operating system, software and application troubleshooting
• System restoration activities as necessary

Required Candidate Experience

• Candidates should have 2+ years’ IT / help desk support experience
• Experience performing technical and system analysis and diagnostics
• Must be comfortable with the identification and timely resolution of user issues
• Proven ability to test, troubleshoot, service and repair end user devices
• Experience with device, operating system, software and application troubleshooting
• Candidates with Dell, HP, Microsoft, Apple, CompTIA or related IT certifications are encouraged to apply
• Strong customer service and communication (both written and verbal) skills
• High School Diploma (OR equivalent combination of experience & education)
• A valid Virginia driver’s license AND reliable transportation is required
• Must be able to successfully pass background check and obtain a Department of Corrections clearance
• Employment with Iron Bow is contingent upon being fully vaccinated for Covid-19 or documentation supporting a religious or medical accommodation

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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