We are seeking an entry level candidate with 1 or more years of service desk (help desk) support experience to join our team as IT Service Desk Technician for the Sullivan Family of Companies (Foodland, Food Pantry, The Coffee Bean & Tea Leaf).

The IT Service Desk Technician is an organized, self-motivated, and positive individual who takes ownership of job responsibilities. Dedication to providing outstanding customer service is essential for a successful candidate.

Job Duties

• Answer end user telephone calls and emails in a prompt and professional manner
• Accurately record incident information using the Service Desk ticketing system
• Troubleshoot point-of-sale, application, hardware, telephone, and network incidents
• Escalate incidents to level 2 based on initial troubleshooting
• Computer and general IT equipment repairs
• Load Windows computers and applications based on specified company configurations
• Prepare point-of-sale system equipment
• Travel to company locations to perform break/fix work and troubleshoot incidents related to hardware, services, and network

Candidate Qualifications

• Knowledge of Windows Operating Systems
• Knowledge of Microsoft applications
• Experience with PC hardware
• Remote application support
• Excellent interpersonal skills on the telephone and in person
• Applicant must be able to lift 50 pounds
• 1 or more years of service desk (help desk) experience
• 1 or more years of customer service experience
• Associate’s degree, A+, or similar technical certification preferred
• Must be able to work nights and weekends as needed
• Applicant must have a valid Driver’s license and have reliable transportation
• Neighbor island travel as needed
• Must comply with all company policies and requirements including the dress code & wellness check policies

To apply, please send in your resume to this posting.

We're sorry that we will not be able to respond to all submission. Only qualified candidates will be contacted.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• service desk (help desk): 1 year (Preferred)
• customer service: 1 year (Preferred)

License/Certification:

• Driver's License & have reliable transportation (Preferred)

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.