This is a 1099 Independent Contractor role with no benefits. Compensation is $34/hour. Location is onsite at the client's location in Richardson, TX. If you agree to these terms, please proceed with your application.

IT Service Desk Technician: We are looking for a customer service-oriented Help Desk Specialist with Microsoft Windows support experience to provide technical support to fellow team members in an efficient and accurate manner. You will be considered a front-line worker who solves basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. This is a long term engagement in Richardson, TX.

JD

Job Qualifications

1-2 years proven experience as a Service Desk Technician Bachelor of Science in Computer Science or relevant field or combination of work and education Excellent diagnostic and problem-solving skills Ability to communicate effectively with team members Outstanding organizational, project management, and time-management skills Ability to effectively work independently and on teams Troubleshooting experience on Windows platforms Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment Experience supporting mobile devices

Job Duties

Providing first contact support and initial triage for IT service desk tickets. Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment. Track and work projects to completion Track, route, and redirect problems to correct resources Update helpdesk data and produce activity reports Walk associates through the problem-solving process and document resolutions as necessary for knowledgebase articles. Ensure proper recording, documentation, and closure Recommend procedure modifications and improvements

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.