Title: Housing Choice Voucher Supervisor

Supervisor: HCV Manager

Location: Remote/At-Home (must reside in AZ, FL, IL, MT, AL, SC, NC, TN, TX or VA)

Status: Full-Time/Non-Exempt

The Objective of the Position

The HCV Supervisor is responsible for supervising, coordinating, and overseeing the implementation of programs and processes set forth by the HCV Manager. The position responsibilities include a wide range of activities related to performance and regulatory compliance. This position requires full accountability for assigned cases.

Housing Choice Voucher Supervisor Responsibilities

Work under the general direction of the HCV Manager

Assist in managing and coordinating the operation of the Housing Choice Voucher Program including Project-Based Vouchers

Ensure compliance with and achieving a high-performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators

Provides supervisory leadership to HCV associates and specialists

Perform other functions/duties as assigned

Conducts occasional field work involving contact with property owners and families to ensure compliance

Monitor production, quality control and data integrity of transactions completed by staff

Supervise and review work of staff as assigned

Serve as a point of contact to resolve non-routine issues for participants and landlords/owners

Housing Choice Voucher Supervisor Requirements

Working knowledge of tenant/landlord law and contract administration.

Demonstrated work experience with a diverse, low-income population

Communicate effectively with a variety of clients, landlords, staff and visitors, in a variety of situations

Experience working in a high-call volume and production environment with high performance guidelines and stringent deadlines.

Knowledge of, and skilled in, risk analysis and data evaluation

Proficient knowledge of Microsoft Office

Education/Experience Required

Bachelor's degree in Business Administration, Public Administration, Housing Management or related field preferred

Housing Choice Voucher Program Management Certification required

3+ years’ experience within the affordable housing industry to include experience in training, quality control and audit practices

3+ years’ experience supervising employees in a customer service-oriented environment

Key Measurable Performance Indicators

To be determined

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Affordable Housing Industry: 3 years (Required)

License/Certification:

• Housing Choice Voucher Certificate (Required)

Work Location: Remote

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