About our Company:

Located on a quiet stretch of San Antonio’s River Walk, Hotel Havana is a 27-room historic property restored from a 1914 upscale residential hotel. Paying homage to its original spirit, each of the unique guest rooms and public spaces reflects a combination of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament, making Hotel Havana one of the most authentic places to stay in San Antonio. Hotel Havana also offers two distinct venues: Ocho, a glass-enclosed restaurant serving pan-Latin and San Antonio-fused cuisine with river views, along with Havana Bar, the downstairs cocktail lounge with velvet couches and antique leather club chairs.

Hotel Havana is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo’s Coffee in Austin; Hotel Havana and Ocho in San Antonio; El Cosmico in Marfa, Texas; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; and Shady Villa Hotel in Salado, Texas.

We're looking for:

A Houseperson is responsible for the cleanliness throughout the property including guest rooms, public areas, Back of House, exterior public space, and linens. Housepersons are also responsible for the restock of in-room guest amenities and must ensure a thorough inventory control of these products. This position will follow the policies, standards and guidelines established by Bunkhouse, the Department of Health, and any other applicable government agencies.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of company/guest policies, procedures and expectations. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, a Houseperson has the responsibility of developing and maintaining the hotel’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. A Houseperson must promote the Bunkhouse Vision and Core Values in all actions and decisions and is accountable to the overall team.

Knowledge, Skills, and Abilities:

• High school education preferred
• One (1) year related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of employees or guests

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, memos and oral instructions

• Responsible for completing an in-room checklist for each room your are assigned to

• Notify Housekeeping Supervisor and/or immediate supervisor about any guest rooms that need to be placed out of order for maintenance concerns

• Responsible for cleaning of guest rooms, public spaces, exteriors and Back of House daily

• Continually maintain inventory of linens, cleaning supplies and guest amenities to ensure adequate supplies in accordance with established par levels and timeframe

• Maintain the storage rooms with at least one (1) par clean at all times

• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals

• Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.

• Assist in implementation of special projects

• Maintain a positive relationship with employees and guests

• Maintain constant communication between all departments (i.e. room status)

• Promote and encourage guest name recognition at all times

• Possess knowledge of all guest services and amenities

• Ensure all calls are answered in a courteous, professional and efficient manner

• Maintain a high level of cleanliness and safety in the work area

• Maintain an increased awareness of safety issues throughout the property

• Keep abreast of safety and OSHA requirements

• Be familiar with all safety and emergency procedures

• Attend all relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Benefits:

Bunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off F&B!)
• 8 Weeks Paid Parental Leave (Full Time, after 1 year)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.