Hotel Reservation Agent Job at Nobu Hotel Atlanta
NOBU Hotel Atlanta, the state-of-the-art addition to the world-renowned NOBU Hospitality brand, is hiring a Reservation Agent to join the team.
We are seeking a highly motivated professional to be responsible as one of the associates in our Reservation department. If your qualifications fit our requirements below, please send us your resume!
Essential Functions
- Maintain complete knowledge of:
o All guest room layouts, bed types, decor, appointments and locations.
o Room availability for any given day.
o Restricted dates, rates and room types.
o All room rates, packages and promotions.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
Entertainment/special events scheduled in the hotel.
- Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
- Verify all reservation information with caller to ensure accuracy.
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