Hotel Front Desk Agent Job at Ohio University Inn & Conference Center
About Us:
At the Ohio University Inn & Conference Center, we pride ourselves on being a great place to work! With its hometown university charm, a uniquely Athens restaurant, and over 5K square feet of meeting space, including a gorgeous outdoor patio, you can’t miss the opportunity to be part of a growing team!
What sets us apart? Our culture, full benefit plans, including paid time off & holiday pay, 401k with a company match, free Planet Fitness Black Card membership, competitive salary including bonus! We are looking for talented people who have a genuine passion for service. Our core values involve personal development, people, and a desire for wanting them to succeed. The OU Inn & Cutler's Restaurant hold many valued awards including Tripadvisor's #1 Hotel and Restaurant, AAA's Excellence in Housekeeping, Open Table Diner's Choice Award, among others. Find out today what a career with Pyramid Global Hospitality at the OU Inn can mean for you!
Description:
At the Ohio University Inn & Conference Center, we pride ourselves on being a great place to work! With its hometown university charm, a uniquely Athens restaurant, and over 5K square feet of meeting space, including a gorgeous outdoor patio, you can’t miss the opportunity to be part of a growing team!
What sets us apart? Our culture, full benefit plans, including paid time off & holiday pay, 401k with a company match, free Planet Fitness Black Card membership, competitive salary including bonus! We are looking for talented people who have a genuine passion for service. Our core values involve personal development, people, and a desire for wanting them to succeed. The OU Inn & Cutler's Restaurant hold many valued awards including Tripadvisor's #1 Hotel and Restaurant, AAA's Excellence in Housekeeping, Open Table Diner's Choice Award, among others. Find out today what a career with Pyramid Global Hospitality at the OU Inn can mean for you!
Description:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
The Front Desk Agent will:
- Greet customers immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
- Promptly answer the telephone using positive and clear English communication.
- Close guest accounts at time of check out and ascertain satisfaction.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Requirements:
Requires continual standing and movement throughout front office area.
Education:
High school diploma preferred.
Experience:
No prior experience required. Prior hospitality experience preferred.
Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
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