FACILITIES MANAGER

JOB DESCRIPTION

Position: Facilities Manager

Reports To: General Manager

Requirements: High school diploma or higher level education 3 years hotel maintenance or housekeeping experience with a minimum of 1 year as Head Housekeeper/Executive Housekeeper or Maintenance Supervisor General

Responsibilities:

 Directly supervise all maintenance, breakfast, laundry and housekeeping personnel and ensure proper completion of all housekeeping, laundry and maintenance duties.  Direct and coordinate all the cleaning and maintenance activities of both the hotel facilities, including routine deep cleaning of guestrooms, public areas, back of the house, laundry operations, routine maintenance and properly scheduled preventative maintenance.

Primary Functions:

 Scheduling:

 Schedule all housekeeping, laundry and maintenance personnel.

 Track and maintain labor hours and labor standards for all housekeeping, laundry and maintenance activities.

 Profit:

 Effectively control and manage all housekeeping, laundry and maintenance operational expenses including labor, overtime, supplies, etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities.

 Quality:

 Facilities: Ensure that the hotels meet/exceed Lotus Management, Inc. and the brand quality standards.

 Guest Service: Ensure that the hotel meets/exceeds Lotus Management, Inc. and the brand standards for guest satisfaction.

 Leadership:

 Leading: Motivate, coach and train laundry and housekeeping team members, set goals and hotel team members accountable, and provide feedback, rewards and recognition as described in policies and procedures.

 Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Lotus Management, Inc.’s standard operating procedures.

Specific Responsibilities:

 Send a daily end of the day activity and accomplishment email to General Manager and a copy to the Director of Operations.

 Understand and be able to use the property management system.

 Have a good understanding of all hotel operating procedures.

 Enforce all existing and new policies and procedures with the housekeeping, laundry and maintenance staff.

 Maintain proper staffing in all areas of responsibility.

 Prepare and post the housekeeping, laundry and maintenance staff work schedules in a timely fashion.

 Give regular performance feedback to staff.

 Read front office communications logs on a daily basis.

 Monitor appearance of all housekeeping, laundry and maintenance staff, to ensure they are following company uniform policy.

 Conduct weekly departmental meetings, and individual meetings as needed.

 Supervise delegated responsibilities and follow up.

 Exhibit good leadership skills.

 Conduct an inventory of all housekeeping, laundry and maintenance supplies on the last day of each accounting period.

 Order, check and maintain housekeeping, laundry and maintenance supplies at par.

 Inform the General Manager of any unique situations, or unusual developments in housekeeping, laundry and maintenance operations.

 Handle guest complaints effectively.

 Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.

 Complete weekly schedule for housekeeping, laundry and maintenance staff as per standard operating procedures.

 Understand the Chart of Accounts in order to code the invoices for housekeeping, laundry and maintenance.

 Be knowledgeable of room types and standards for supplies.

 Open and close rooms as required for maintenance.

 Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes:

 Effective communication skills.

 Pleasing personality.

 Good team player.

 Good listener.

 Well groomed and professional appearance.

 Open with praise, discrete with criticism.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Santa Cruz, CA 95060: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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