This is not a remote position, candidates must take commuting into consideration when applying.

Preference will be given to those with Home Health experience

Best Home Healthcare Network is Chicagoland’s most comprehensive post-acute home healthcare agency. Our business model is to treat each patient the same way we would treat our parents, siblings or children. We accomplish this through state-of-the-art technology, quality nursing and therapy, good old-fashioned care and compassion.

Why work for us?

• Development - We pride ourselves on employing people we envision to be future leaders. The investment we make in our people is to strategically position them to take on larger roles with the growth of our agency.
• Experience - We strive to build a community driven to serve patients in the best way we can. To build this vision we believe in building bonds among our people through a wide variety of activities from group outings to service projects.

Don’t believe us? Check out what our employees have to say:

Glassdoor - https://www.glassdoor.com/Reviews/Best-Home-Healthcare-Network-Reviews-E1335080.htm

Job Summary

The Customer Service/Clinical Orders Specialist is responsible for managing clinical orders. The individual will use software and reports to make sure that the Primary Care Physician will sign Plan of Cares; (485), orders and clinical updates. The job is 90 percent calling PCP offices and being on hold for some time. Sometime it will require going to physician offices.

Job Responsibilities

• Obtaining all orders before end of the episode.
• Making phone calls to primary care offices and documenting on daily log.
• Sending faxes to MD offices including Face-to-Face Encounter Forms and outstanding physician orders daily.
• Sending emails to mobile physicians.
• Going to clinics or primary care physician offices to obtain order signature as needed.
• Develop relationship with clinics and identify 1 resource person to assist with getting orders from office.
• Be part of process improvement activities.
• Verify PCP information prior to Plan of Care being generated.
• Courteous and respectful to PCP and other people.
• Return all messages and phone calls before end of shift daily.
• Develop schedules for physicians clinic office visits.
• Follow up with patients on their PCP appointments/remind day before/call clinic day after.
• Meeting deadlines for assignments delegated during weekly meetings and ongoing.
• Coordinating Mobile Physician assignments for patients without Primary Care Physicians (PCP).
• Ongoing daily collaboration with intake on PCP.
• Participate in weekly orders meeting.
• Perform Orders Audit prior to Worldview send out.
• Learn and follow orders flowchart.

• Understand and operate under Medicare guidelines in regards to Physician Orders and Face-to-Face Encounter documentation.

Qualifications

• Prefer Home Healthcare experience
• 3-5 years of Phone Customer Service experience
• Knowledge of Agency policies and procedures.
• Ability to deal effectively with high levels of stress.
• High School Education.
• Must have great communication skills: Excellent writing skills; Be heard clearly on the phone.
• Great customer service skills.
• Patience on phone.

• Time management skills.
• Call Center, phone sales or collections experience very helpful

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60605: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Home health: 1 year (Preferred)

Work Location: One location

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